Citizens Banker

Citizens Financial; United States; On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

Health benefits

401K with company match

Tuition assistance

Job summary

Citizens Financial is seeking a branch-focused associate to provide trusted financial advice and solutions. You will help customers with spending, saving, borrowing, and investing needs, and promote digital banking tools.

This role emphasizes relationship building, teamwork with Wealth Management, Mortgage, and Business Banking partners, and occasional outbound calls to acquire new customers. Hours vary, with potential weekend/evening shifts.

Qualifications

• High School diploma or GED required.
• 2 years of sales and customer service experience.
• Ability to identify needs and build relationships.
• Experience using digital technology to support business goals.
• Willingness to work weekends/evenings and flexible hours.
• Must meet SAFE Act requirements and obtain NMLS identifier.

Responsibilities

• Provide trusted financial advice and solutions to customers.
• Assist customers with spending, saving, borrowing and investing needs.
• Make outbound calls to acquire new customers and schedule financial checkups.
• Promote digital and mobile banking to customers.
• Collaborate with Wealth Management, Mortgage and Business Banking teams.
• Follow all policies, cash-handling procedures, and regulatory requirements.

Skills

Sales experience

Customer service

Communication skills

Problem solving

Digital banking knowledge

Relationship building

Multitasking

Self-motivation

Team collaboration

Education

High School diploma or GED

Job description

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What you'll do

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

Meaningful work & relationships - You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.

Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.

Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.

Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Preferred skills/experience

• 1 year cash handling experience

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $27.16 - $29.53 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .