Citi Wealth Lending – US Cards Relationship Manager, Assistant Vice President

Citi; New York (NY); On-site; USD 109,000 - 164,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life, accident, and disability ins.

Wellness programs

Paid time off

Job summary

Citi Wealth in New York is seeking a seasoned Strategy & Development professional to oversee the Wealth US Credit Card offering, coordinating with US Consumer Cards and Wealth teams. You will work across Business, Product, Data & Analytics, Tech, Finance, Fraud, Credit Risk, Operations and Servicing to improve client delivery and experience.

The role emphasizes risk awareness, strong relationship management, and delivering strategic initiatives within Citi Wealth Lending.

Qualifications

• 3–6+ years in financial services, preferably credit cards, lending, or wealth management.
• Strong relationship management across teams.
• Analytical with ability to interpret data and derive insights.
• Clear written and verbal communication with stakeholders.
• Highly organized with strong attention to detail and ability to juggle multiple priorities.
• Familiarity with risk and control principles in financial services.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Support ongoing development and enhancements of the Wealth US Credit Card offering.
• Serve as a primary contact for Bankers and Financial Advisors on US Cards inquiries.
• Coordinate with internal partners across Business, Product, Data & Analytics, Tech, Finance, Fraud, Credit Risk, Operations and Servicing.
• Analyze performance data and client feedback to identify opportunities for improvement.
• Contribute to process improvements to streamline workflows and efficiency.
• Ensure adherence to Citi’s risk and control framework and governance culture.
• Collaborate across teams to align on client needs and delivery of solutions.
• Assist in strategic initiatives and product enhancements led by senior team members.

Skills

Relationship management

Analytical mindset

Data interpretation

Communication skills

Attention to detail

Problem-solving

Risk & controls knowledge

Excel & PowerPoint

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Job description

• Bachelor’s degree

Citi Wealth is a leading provider of financial solutions for affluent, high net worth and ultra-high net worth clients around the world. Our Private Bankers, Financial Advisors and Product Specialists act as trusted advisors to many of the world’s most successful and influential individuals and families.

We provide global insights informed by deep local knowledge and help deliver the complete financial management strategies that today’s wealth requires. Our comprehensive services are tailored to individuals and families, including entrepreneurs and business owners, single-and multi-family offices, senior corporate executives, next generation/inherited wealth, law firms and attorneys. From investment strategy, to banking, to lending and cash management we are here to support our clients comprehensively. Our goal is to deliver a premier level of service while helping clients preserve, grow and manage their wealth.

Lending is a key product offering within Citi Wealth. Lending provides competitive borrowing solutions that are strategically integrated into our client’s broader Wealth Management goals. Our team provides lending solutions across all four client segments including Citi Private Bank, Wealth at Work, Citi Private Client and Citigold as part of their wider Citi relationship.

US Credit Card solutions are provided to Wealth clients via US Consumer Cards. This role will oversee the relationship with US Consumer Cards in partnership with our Wealth Business and Operations teams. This role will sit within the Wealth Lending Business Strategy and Governance, which is part of the Citi Wealth Lending team.

Key Responsibilities

• Support the ongoing development and enhancement of the Wealth US Credit Card offering in partnership with US Consumer Cards
• Act as a key point of contact for Bankers and Financial Advisors for US Cards-related inquiries and escalations
• Assist in managing day-to-day relationship and coordination with internal partners, including Business, Product, Data & Analytics, Tech, Finance, Fraud, Credit Risk, Operations and Servicing teams
• Analyze performance data, client feedback, and trends to identify opportunities for improving product delivery and client experience
• Contribute to process improvement initiatives to streamline workflows and enhance operational efficiency
• Ensure adherence to Citi’s risk and control framework, escalating issues appropriately and supporting a strong governance culture
• Partner across teams to ensure alignment on client needs and consistent delivery of solutions
• Support strategic initiatives led by senior team members, including product enhancements and business reviews

Key Skills & Qualifications

• 3–6+ years of relevant experience in financial services, preferably in credit cards, lending, or wealth management
• Strong relationship management skills with ability to collaborate effectively across teams
• Be curious. Have the drive to go deep to understand how processes work and be creative to drive streamlined and simple target state processes for our clients. Put the client experience at the center of what we do
• Analytical mindset with ability to interpret data, identify patterns, and suggest actionable insights
• Solid communication skills (written and verbal), with ability to convey information clearly to stakeholders
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Problem-solving skills with a proactive approach to identifying and addressing issues
• Familiarity with risk and control principles within financial services
• Proficiency in Microsoft Excel and PowerPoint

Education

• Bachelor’s degree

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Strategy & Development

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$109,120.00 - $163,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 28, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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