Citi Commercial Bank - Relationship Associate – AVP

Citigroup Inc.; Boston (MA); Hybrid; USD 84,000 - 126,000; Full time

Benefits offered by this job

Hybrid work model (3 in-office / 2 rem

Global client network exposure

Professional development opportunities

Wellbeing resources

Competitive compensation and benefits

Collaborative, high-performing team

Job summary

Citi in Boston, MA is seeking a Senior Relationship Associate to manage and deepen client relationships across Citi’s global banking network. You will work with Relationship Managers and product partners to deliver seamless client service, coordinate credit processes, and ensure regulatory requirements are met, shaping client experience.

This hybrid role offers exposure to a global client network and opportunities to grow in relationship banking within a performance-driven, collaborative

Qualifications

• 5 to 8 years of experience in client relationship management, banking, or related financial services.
• Ability to manage multiple complex, time-sensitive priorities across global teams.
• Working knowledge of KYC, credit documentation, and regulatory compliance in a banking environment.
• Strong analytical skills to assess information from multiple sources to support sound business decisions.
• Clear and effective communication with clients, senior stakeholders, and internal partners.

Responsibilities

• Serve as a primary point of contact for client networks and internal operational teams, managing escalations and resolving issues efficiently to maintain service continuity.
• Lead the timely completion of Know Your Client (KYC) and other regulatory requirements, collaborating with Relationship Managers and product partners to meet compliance deadlines.
• Support client onboarding for new relationships and subsidiaries, coordinating credit set-ups and ensuring all initial documentation is completed accurately.
• Coordinate credit requests and approvals across Citi's global network, partnering with credit administration to keep all credit documentation current and accurate.
• Engage with product partners and global coverage teams to identify revenue opportunities and match relevant products to client needs.
• Monitor credit line usage and participate in annual client reviews alongside Independent Risk teams to maintain a clear and up-to-date view of client risk exposure.
• Maintain accurate client legal and marketing hierarchies, and ensure periodic client support discussions are documented to the required standard.
• Apply sound judgement when assessing business decisions, upholding regulatory compliance, ethical standards, and transparent reporting of any control issues.

Skills

Client relationship management

Cross-functional teamwork

KYC & regulatory compliance

Analytical skills

Effective communication

Bachelor's degree or equivalent

Education

Bachelor's degree or university-level qualification

Equivalent professional experience

Job description

Citi is looking for a Senior Relationship Associate to play a central role in managing and deepening client relationships across a global banking network. In this position, you will work closely with Relationship Managers and product partners to deliver seamless client service, coordinate credit processes, and ensure regulatory requirements are met — directly shaping the experience clients have with Citi. This is a high-impact role where your ability to manage complex, multi-stakeholder situations translates into measurable outcomes for clients and the business.

Responsibilities

• Serve as a primary point of contact for client networks and internal operational teams, managing escalations and resolving issues efficiently to maintain service continuity.
• Lead the timely completion of Know Your Client (KYC) and other regulatory requirements, collaborating with Relationship Managers and product partners to meet compliance deadlines.
• Support client onboarding for new relationships and subsidiaries, coordinating credit set‑ups and ensuring all initial documentation is completed accurately.
• Coordinate credit requests and approvals across Citi's global network, partnering with credit administration to keep all credit documentation — including FX, derivatives, loans, and letters of credit — current and accurate.
• Engage with product partners and global coverage teams to identify revenue opportunities and match relevant products to client needs.
• Monitor credit line usage and participate in annual client reviews alongside Independent Risk teams to maintain a clear and up-to-date view of client risk exposure.
• Maintain accurate client legal and marketing hierarchies, and ensure periodic client support discussions are documented to the required standard.
• Apply sound judgement when assessing business decisions, upholding regulatory compliance, ethical standards, and transparent reporting of any control issues.

Required Qualifications & Skills

• 5 to 8 years of relevant experience in client relationship management, banking, or a related financial services function.
• Demonstrated ability to manage multiple complex, time-sensitive priorities across cross-functional and global teams.
• Working knowledge of KYC, credit documentation, and regulatory compliance processes within a banking environment.
• Strong analytical skills with the ability to assess and act on dynamic information from multiple sources to support sound business decisions.
• Clear and effective communication skills, with the ability to engage confidently with clients, senior stakeholders, and internal partners.
• Bachelor's degree or university-level qualification, or equivalent professional experience.

What We Offer

At Citi, you will join a team where your contributions shape real client outcomes across a global network. This role offers the opportunity to develop deep expertise in relationship banking while working alongside experienced professionals in a performance-driven, collaborative environment.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility without losing the benefits of in-person collaboration.
• Exposure to Citi's global client network and the opportunity to build expertise across multiple products and markets.
• Structured learning and development opportunities to support your continued professional growth in financial services.
• Wellbeing support and resources designed to help you perform at your best inside and outside of work.
• A competitive compensation and benefits package that recognises the impact you bring to the team and your clients.
• A collaborative, high-performing team environment where your judgement, initiative, and client focus are genuinely valued.

Job Family Group:

Commercial and Business Sales

Job Family:

Commercial Sales Support

Time Type:

Full time

Primary Location:

Boston Massachusetts United States

Primary Location Full Time Salary Range:

$83,920.00 - $125,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.