Cisco Call Manager

Programmers.io; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Programmers.io is seeking an experienced voice engineer to support Cisco Voice/VoIP environments, focusing on CUCM configurations, dial plans, and telephony administration. You will work with SBCs (Oracle SBC), NICE call recording, and E911 troubleshooting while ensuring Cisco UCS integration and network health.

The role emphasizes strong troubleshooting and documentation skills and may involve collaboration on Teams Calling integration where applicable.

Qualifications

• 3-9 years of experience supporting Cisco Voice/VoIP environments.
• Experience with Cisco Unified Communications Manager (CUCM).
• Understanding of Cisco voice infrastructure, dial plans, and telephony administration.
• Familiarity with Session Border Controllers (SBCs), preferably Oracle SBC.
• Experience supporting call recording platforms such as NICE.
• Knowledge of E911 administration and troubleshooting.
• Familiarity with Cisco UCS environments.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and SIP.
• Experience with Microsoft Teams Calling is preferred.

Responsibilities

• Provide ongoing support for Cisco Voice/VoIP environments.
• Configure and manage Cisco Unified Communications Manager (CUCM).
• Design and implement dial plans and telephony administration.
• Work with Session Border Controllers (SBCs), preferably Oracle SBC.
• Support call recording platforms such as NICE and troubleshoot issues.
• Assist E911 administration and troubleshooting.
• Maintain Cisco UCS environments and related networking tasks.
• Troubleshoot networking issues (TCP/IP, DNS, DHCP, SIP).
• Support Microsoft Teams Calling integration where applicable.

Skills

Cisco Voice/VoIP

CUCM

SIP

Networking fundamentals

Teams Calling

E911

Cisco UCS

Documentation

Call recording (NICE)

Tools

Oracle SBC

NICE Call Recording

Job description

Due to federal compliance this role only allows US Citizen or Green Card Holder

• 3-9 years of experience supporting Cisco Voice/VoIP environments.
• Good experience with Cisco Unified Communications Manager (CUCM).
• Understanding of Cisco voice infrastructure, dial plans, and telephony administration.
• Familiarity with Session Border Controllers (SBCs), preferably Oracle SBC.
• Experience supporting call recording platforms such as NICE.
• Knowledge of E911 administration and troubleshooting.
• Familiarity with Cisco UCS environments.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and SIP.
• Experience with Microsoft Teams Calling is preferred.
• Strong troubleshooting, documentation, and communication skills.