Circulation Assistant 1

Lee-Itawamba Library System; Tupelo (MS); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

State of Mississippi health insurance

State of Mississippi public retirement

Personal and medical leave time accréd

Worker’s compensation

Job summary

Lee-Itawamba Library System is seeking a Circulation Assistant to deliver excellent customer service to patrons in person and remotely. You will help patrons check out, renew, and return materials, assist with computer use, and navigate the catalog.

The role involves registering new patrons, informing about library offerings and policies, and maintaining patron records, with evening and weekend shifts on a rotational basis.

Qualifications

• 1-2 years customer service experience, library experience preferred
• 2 years of college education from an accredited institution of higher education
• Excellent computer skills and ability to learn library-specific software
• Ability to establish and maintain positive, working relationships with library teammates
• Ability to handle multiple simultaneous projects and deadlines

Responsibilities

• Provides excellent customer service and assistance to patrons
• Assists patrons with public computers, online catalog, and other resources
• Performs collection management activities for assigned categories
• Performs or assists with library closing procedures as needed
• Other duties as assigned

Skills

Strong team player

Self-motivation & initiative

Independent & collaborative

Education

2 years college education

Tools

Library software

Public computers & catalog

Job description

Description

The Circulation Assistant position is responsible for providing excellent customer service and assistance to patrons both in-person and via other forms of communication, answering patron questions, computer assistance, helping patrons navigate the library’s collection, and help patrons check out, renew, and return library materials. The Circulation Assistant registers new patrons, informs patrons of library offerings, services, and policies, and assists with maintaining patron records. This position reports to the Manager of Information Services, and includes evening and weekend hours on a rotational basis.

Key Responsibilities

Central functions and responsibilities of this role include:

• Provides excellent customer service and assistance to patrons
• Assists patrons with public computers, online catalog, and other resources
• Performs collection management activities for assigned categories
• Performs or assists with library closing procedures as needed
• Other duties as assigned

Skills and Attributes for Success

• Strong team player
• High level of self-motivation, initiative, and resourcefulness
• Ability to work both independently and collaboratively

Benefits

• State of Mississippi health insurance
• State of Mississippi public retirement program (PERS)
• Personal and medical leave time accrued on a monthly basis
• Worker’s compensation

Requirements

1-2 years customer service experience, library experience preferred

2 years of college education from an accredited institution of higher education

Excellent computer skills and ability to learn library-specific software

Ability to establish and maintain positive, working relationships with library teammates

Ability to handle multiple simultaneous projects and deadlines