CIAM Engineer II, IAM Platform Engineering

AmerisourceBergen Corporation (Cencora); Conshohocken (Montgomery County); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Professional development

Parental leave

Job summary

Cencora is hiring for a CIAM-focused role to configure and maintain enterprise identity platforms, enabling secure authentication and smooth customer journeys across digital products.

You will work with engineering, product, security, and architecture teams to implement SSO, MFA, and federation, while supporting API integrations and identity workflows in a cloud/hybrid environment.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Cybersecurity or related field.
• 2+ years in Identity and Access Management or CIAM.
• Experience with CIAM platforms (Okta, Auth0, Ping, ForgeRock, Entra).
• Knowledge of OAuth 2.0, OIDC, SAML, JWT, REST APIs.
• Experience troubleshooting identity and access in cloud/hybrid environments.
• Scripting/automation familiarity (JavaScript).
• Understanding of Zero Trust, identity governance, and data protection.

Responsibilities

• Configure, administer, and maintain enterprise CIAM platforms for secure authentication/authorization services.
• Support registration, account recovery, profile, consent, and identity lifecycle across digital channels.
• Implement SSO, MFA, adaptive auth, Passwordless, and federation solutions.
• Develop and maintain API integrations using OAuth 2.0, OIDC, SAML, SCIM.
• Analyze logs and telemetry to troubleshoot access issues and system reliability.
• Create API-based integrations between applications and centralized identity services.
• Maintain technical docs, runbooks, and architecture diagrams for CIAM services.
• Collaborate with product, security, and engineering teams on CIAM solutions.
• Support platform upgrades, patches, and release validation for stability.
• Assist in security assessments and compliance activities related to CIAM.
• Contribute to automation initiatives to improve provisioning and monitoring.
• Evaluate emerging CIAM technologies and best practices.

Skills

Analytical skills

Problem solving

Scripting

JavaScript

Zero Trust

Education

Bachelor's degree in CS/IT/Security

Tools

Okta

Auth0

Ping Identity

ForgeRock

Microsoft Entra External ID

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Job Description Summary

Configures, supports, and enhances Customer Identity and Access Management (CIAM) platforms that provide secure, scalable, and seamless authentication, authorization, registration, and profile management capabilities for customer-facing applications and digital experiences. Monitors platform performance, authentication telemetry, and security events to identify, troubleshoot, and resolve complex identity-related issues affecting customer access and user journeys. Develops and maintains API integrations, automation solutions, and identity workflows that enable secure connectivity between customer applications and enterprise identity services. Partners with software engineering, product, security, and architecture teams to implement, test, and optimize modern CIAM capabilities, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), federation, social login, and customer lifecycle management.

Key Responsibilities

• Configures, administers, and maintains enterprise CIAM platforms to support secure, reliable, and scalable customer authentication and authorization services.

• Supports customer registration, account recovery, profile management, consent management, and identity lifecycle processes across digital channels.

• Implements and manages authentication technologies including Single Sign-On (SSO), Multi-Factor Authentication (MFA), adaptive authentication,Passwordlessauthentication, and federated identity services.

• Develops and supports integrations using industry-standard identity protocols such as OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and SCIM.

• Analyzes authentication logs, customer identity telemetry, security events, and platform performance metrics to troubleshoot user access issues and identify root causes of service disruptions.

• Designs and maintains API-based integrations between customer-facing applications and centralized identity services to support secure access management and customer onboarding processes.

• Creates and maintains technical documentation, operational procedures, architecture diagrams, and support runbooks for CIAM platform services and integrations.

• Collaborates with application development teams to design, test, and validate secure customer identity solutions for new digital products and enhancements.

• Participates in platform upgrades, patching activities, configuration changes, and release validation efforts to ensure service stability and security.

• Supports security assessments, vulnerability remediation efforts, audit requests, and compliance activities related to customer identity platforms.

• Contributes to automation initiatives that improve operational efficiency, provisioning processes, monitoring capabilities, and platform reliability.

• Assists in evaluating emerging CIAM technologies, authentication methods, and identity security best practices to continuously improve customer security and user experience.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Software Engineering, or a related discipline, or equivalent combination of education and experience.

• 2+ years of experience supporting Identity and Access Management, Customer Identity and Access Management (CIAM), platform engineering, software development, cloud engineering, or related technical disciplines.

• Experience supporting identity platforms such as Okta Customer Identity, Auth0, Ping Identity, ForgeRock, Microsoft Entra External ID, or equivalent CIAM solutions.

• Knowledge of identity and authentication standards including OAuth 2.0, OpenID Connect (OIDC), SAML, JWT, and RESTful APIs.

• Experience troubleshooting authentication, federation, and user access issues in cloud and hybrid environments.

• Familiarity with scripting or automation technologies such as JavaScript.

• Understanding of security principles including Zero Trust, authentication, authorization, identity governance, session management, and customer data protection.

Preferred Qualifications

• Industry certifications such as Certified Identity and Access Manager (CIAM), CISSP, Security+, Microsoft Identity and Access Administrator, Okta Certified Professional, Ping Identity Certification, or equivalent.

• Experience with cloud platforms including Microsoft Azure, AWS, or Google Cloud.

• Experience implementing customer-facing identity solutions at enterprise scale.

• Knowledge of customer privacy regulations and compliance frameworks, including GDPR, CCPA, HIPAA, or similar standards.

• Experience working in Agile, DevOps, or Site Reliability Engineering (SRE) environments.

• Familiarity with scripting or automation technologies such as PowerShell, Python, or similar languages.

Success Factors

• Strong analytical and problem-solving skills.

• Ability to balance security requirements with customer experience objectives.

• Effective collaboration across engineering, product, architecture, and cybersecurity teams.

• Strong verbal and written communication skills.

• Commitment to operational excellence, platform stability, and continuous improvement.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation