CI007: Service Agent

FedEx; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Corporation is seeking a Service Agent to perform over-the-counter customer service, clerical and administrative duties. You will interact with customers to trace packages and answer questions about FedEx products and services, and prepare operation reports.

Responsibilities include auditing airway bills, assisting with customs issues, and supporting the Station Ops Manager with filing, labeling checks and compliance tasks.

Qualifications

• High School degree or equivalent.
• Experience in clerical or customer service environments.
• Strong office skills including typing, filing and computer literacy.
• Excellent communication, organizational and interpersonal skills.
• Ability to lift up to 70 lbs and handle up to 150 lb packages with equipment.
• Fluency in English and basic TOEIC-style language proficiency.
• Able to work variable shifts.

Responsibilities

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Provide over-the-counter and phone service to customers.
• Prepare various operations reports and maintain records.
• Check airway bills for labeling accuracy and compliance with regulations.
• Review shipments for hazardous materials and customs documentation.
• Support Station Ops Manager with administrative tasks and filing.
• Identify new customers and sales leads from the counter.

Skills

Customer service

Clerical tasks

Communication

Organizational skills

Typing

Computer literacy

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service. Types or otherwise prepares various operations reports. Handles customers with packages in cage. Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary. Interfaces with customers on customs related issues. Provides administrative and clerical support to Station Ops Manager. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination. Maintains neat and clean appearance of the workplace/front counter, self and uniform. Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.

High School degree/Equivalent. Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent. Good general office skills required including typing, filing and computer literacy. Excellent communication, organizational and human relations skills. Clear and articulate speaking voice. Clean cut and neat appearance. Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Spoken and written fluency in local language and demonstrated fluency in English as determined by results of TOEIC exam. Minimum TEOIC score of 450. Able to work variable shifts.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.