Chronosphere - Senior Delivery Manager

Palo Alto Networks; Columbia (SC); Remote; USD 128,000 - 176,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Delivery Manager to own end-to-end customer migrations and programs within our Customer Success organization. You will partner with executives and technical leads, aligning internal teams to deliver high-stakes platform transitions.

The role emphasizes mentoring, governance, and scalable processes, with a strong focus on enterprise outcomes and cross-functional collaboration across engineering, product, and services teams.

Qualifications

• 6+ years of experience in technical domains with a strong foundation in software engineering or DevOps.
• 4+ years as Delivery Manager/Program Manager overseeing cross-functional initiatives.
• Direct experience in enterprise customer delivery and complex platform migrations.
• Ability to influence senior engineering and executive leadership across teams without direct authority.
• Data-driven approach: tracking metrics, forecasting lifecycles, building delivery tools.

Responsibilities

• Drive enterprise migrations: lead onboarding and implementation projects end-to-end.
• Scope & plan: gather requirements with client leads and map tailored migration paths.
• Deconstruct complex projects: break down initiatives, identify risks, resolve bottlenecks.
• Communicate with impact: translate goals and risks to stakeholders at all levels.
• Scale & streamline: analyze metrics to remove frictions and accelerate velocity.
• Build the migration playbook: standardize templates and engagement frameworks.
• Forecast & manage portfolio health: monitor active implementations and resources.
• Champion PM best practices: mentor teams and promote modern tooling and agile methods.

Skills

Technical fluency

Program management

Enterprise delivery

Strategic influence

Data-driven execution

Tools

Jira

Confluence

Asana

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

About the Role

As the sole Senior Delivery Manager at Chronosphere, you will step into a highly visible, customer-facing role within our Customer Success organization. You will own the end-to-end strategy and execution of our most critical customer programs, with a heavy focus on guiding enterprise clients through seamless migrations to the Chronosphere platform.

In this role, you are the ultimate dot-connector. You will partner with customer executives and technical leads while orchestrating internal alignment across Solutions Architects, Junior Technical Program Managers, Implementation Engineers, Product and Engineering Managers. Beyond delivery, you will act as a strategic feedback loop, translating real-world customer migration challenges, migration data patterns, learnings, and operational friction into actionable insights for our Professional Services team and Product and Engineering teams.

You Will

• Drive Enterprise Migrations : Lead the execution of large-scale customer onboarding and implementation projects, managing complex cross-organizational dependencies from kickoff to go-live.
• Scope & Plan Frameworks : Partner with client technical leads to gather requirements and asset scope. Lead internal discovery with Solution Architects and Implementation Engineers to map out tailored migration paths.
• Deconstruct Complex Projects : Break down technical initiatives into clear milestones. Proactively identify risks, track dependencies, and resolve bottlenecks before they impact timelines.
• Communicate with Impact : Translate technical goals, migration project status, and risks into clear narratives for stakeholders at every level, comfortably pivoting from deep-tech engineering syncs to customer executive briefings.
• Scale & Streamline : Analyze delivery metrics and onboarding data to identify friction points, eliminate manual workflows, and continuously scale migration velocity.
• Build the Migration Playbook : Build, refine, and own standardized customer migration workstream templates and engagement frameworks to institutionalize knowledge.
• Forecast & Manage Portfolio Health : Maintain a macro-view of all active customer implementations; track resource capacity against the onboarding pipeline to prevent burnout and delivery delays.
• Champion PM Best Practices : Mentor junior team members and institutionalize project management standards, modern tooling architectures (e.g., Jira, Confluence, Asana), and agile methodologies across the Customer Success organization.

Qualifications

• Technical Fluency & Field Experience : 6+ years of experience working within technical domains or organizations, maintaining a deep technical foundation (such as a background or strong literacy in Software Engineering or DevOps).
• Program Management Mastery : 4+ years of experience specifically as a Delivery Manager/Program Manager, with a proven track record of orchestrating complex, cross-functional initiatives.
• Enterprise Customer Delivery : Direct experience in customer-facing technical functions (e.g., Professional Services, Technical Consulting), confidently guiding enterprise clients through high-stakes platform transitions.
• Strategic Influence : Demonstrated ability to build strong cross-functional relationships and influence senior engineering and executive leadership, both internally and externally, without direct authority.
• Data-Driven Execution : An analytical approach to delivery; proficient in tracking metrics, forecasting project lifecycles, and building data-backed delivery tools (e.g., capacity models, workflow automations).

Nice to Have

Observability Domain Expertise: Familiarity with the observability and monitoring landscape, including open-source standards (e.g., Prometheus, OpenTelemetry, M3)

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$128,000.00 - $176,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.