Christmas Assistant

The Salvation Army USA Western Territory; North Highlands (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a dedicated coordinator to support Sacramento County Social Services' Christmas program. You will interview clients online, process intake forms, and help manage the Angel Tree and toy drives with donors and volunteers.

Responsibilities include maintaining records, coordinating with partners, updating Excel trackers, and ensuring timely paperwork. A high school diploma, strong organizational skills, and proficiency in Word and Excel are

Qualifications

• Requires high school diploma or GED, or equivalent training.
• Strong organizational and written communication skills required.
• Proficient in Word and Excel; data entry speed important.
• Valid California driver license preferred.
• Ability to multi-task and meet deadlines.

Responsibilities

• Interview clients online and prepare intake paperwork for Christmas program.
• Assist with Christmas Assistance Program and Angel Tree activities.
• Maintain client files and record types of assistance given or denied.
• Input client data into tracking sheets and prepare reports.
• Coordinate donor communication and schedule toy donations and pickups.
• Train volunteers on Angel Tree procedures and processes.
• Update operation tracking spreadsheets and manage related forms.

Skills

MS Word

MS Excel

Data entry

Communication

Time management

Organizational skills

Phone etiquette

Donor relations

Education

High school diploma or GED

1–3 months related experience / training

Tools

Microsoft Word

Microsoft Excel

Job description

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of this position is to assist Sacramento County Social Services with Christmas efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Interview's clients online and virtually and prepares all necessary paperwork for families to participate in the Christmas Program, and other types of assistance such as rent, utilities and food.
2. Assists Supervisor with Christmas Assistance Program at Family Services and Cal Expo, specifically with the Angel Tree program.
3. Provides intakes, assessment and financial assistance to low-income families and individuals.
4. Prepares client files, enters client data into tracking sheets, compiles records and prepares reports.
5. Maintains records of all persons interviewed and records either the type of assistance given or the reason why assistance was denied.
6. Refers clients to community resources and other organizations as appropriate for the client's needs.
7. Accesses and records client and community resource information.
8. Completes and submits all required paperwork in a timely fashion as designated by the Supervisor. Meets deadlines and department productivity demands.
9. Makes phone calls to past and potential toy donors and follow‑up emails with donors.
10. Answers and assists any Angel Tree and toy drive inquiries and questions.
11. Orders Christmas supplies and maintains Angel Tree tags.
12. Provides relationships with donors through phone and email.
13. Composes and types routine correspondence with donors.
14. Updates Christmas operation tracking spreadsheet in an Excel document daily.
15. Organizes and maintains Christmas operation tracking spreadsheet, toy drive and Angel Tree response forms, tracking of tag delivery and drop off sheet, and other related Christmas donor records.
16. Prepares Angel Tree delivery bags with appropriate assigned tags, handouts, posters, and numbered toy bags.
17. Records and tracks toy barrel deliveries and pickups while maintaining correspondence with Operations Manager.
18. Distributes Angel Tree tags and Angel Tree paperwork to appropriate personnel.
19. Coordinates with Social Services using the Christmas registration database and software.
20. Train at Social Services for Christmas application intakes and Christmas software.
21. Communicate with the media sponsors, arrange tag delivery, and assign a date of pick up for them.
22. Assist with Angel Tree at the malls and keep area neat and clean, as needed.
23. Process Angel Tree tags as directed.
24. Work well with, and train volunteers on the procedures of the Angel Tree program.
25. Transfer toys to the storage area as needed.
26. Deliver Angel Tree tags and pick up donations from donors when needed.
27. Acts as role model within and outside the agency.
28. Maintains a positive respectful attitude.
29. Communicates regularly with supervisor about program issues.
30. Consistently reports to work on time prepared to perform duties of position.
31. Represent the Salvation Army in the spirit of its mission to meet human needs.
32. Present yourself professionally, including attire.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

• High school diploma or general education degree (GED); or one to three months related experience and or training, or equivalent combination of education and experience. Knowledge of computers preferred (word processing and database).
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from clients.
• Ability to add, subtract, multiply, divide, calculate figures and amounts such as discounts, and interest.
• Good organizational, verbal, and written communication skills. Strong data entry skills a must. Accuracy and speed required.
• Ability to perform daily duties to achieve expected outcomes and performance measures with minimal supervision.
• Ability to effectively present information over the phone and in small group situations to donors, clients, and other employees of the organization.
• Ability to process written, visual, and/or verbal information.
• Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational skills.
• Able to multi-task and demonstrate good use of time management.
• Must speak and communicate professionally, clearly, and effectively through the phone.
• Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle.
• Must be 21 years or older.
• Authorize The Salvation Army to add name to the CA DMV Pull Notice Program.
• Complete The Salvation Army vehicle course training.

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 lbs.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, and/or pull objects.
• Ability to reach overhead.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.