Christian Response Representative - Outbound

Billy Graham Evangelistic Association Limited

Charlotte (NC)

On-site

USD 38,000 - 56,000

Full time

23 hours ago

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Benefits offered by this job

Medical, prescription, dental and vis

Flexible Spending Account (FSA)

Long term and short term disability保险

Term Life insurance

401(k) retirement savings plan

10 paid holidays, including 1 floating

Minimum 12 days of vacation

10 sick days

Job summary

Billy Graham Evangelistic Association in Charlotte, NC seeks a Christian Response Representative to manage outbound donor calls and provide empathetic, faith-centered service. The role supports inbound requests with a servant attitude while following department procedures and standards.

Responsibilities include handling high-volume calls, recording donor data, and engaging constituents with prayer and information about events and materials.

Qualifications

Maintains an active personal relationship with Jesus Christ
Strong verbal and written communication skills
Experience in high-volume call environments preferred
Fast learner with attention to detail

Responsibilities

Listen to callers and assess needs to provide spiritually sensitive solutions
Answer incoming calls promptly with tact and courtesy
Organize and complete multiple tasks in a high-volume environment
Place outbound calls to thank donors and invite events
Record data into database and process contributions
Be coachable and work well in a team

Skills

Active listening

Verbal communication

Telephone experience

Data entry

Microsoft Office

Typing 35 wpm

Team player

Customer service

Tools

Microsoft Office

Job description

Is God calling you to ministry? For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Christian Purpose And Expectations

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – The Christian Response Representative - Outbound position places a variety of outbound calls to specified constituents associated with the Billy Graham Evangelistic Association (BGEA), providing excellent customer service. In addition, this position will assist the inbound Christian Response team with a variety of calls and inquiries generated by BGEA with a positive, servant-focused attitude, with eagerness to provide a customized, relationally-focused caller experience in accordance with department procedures and standards.

Ministry Requirements

Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
Faithfully upholds BGEA in prayer
Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties And Responsibilities

Enjoys listening to callers, assessing their needs, and finding spiritually sensitive, creative solutions while working in a fast paced environment
Warmly answers incoming calls in a consistent and timely manner with tact and courtesy
Experienced in organizing, prioritizing, and completing multiple tasks in a high-volume environment
Places numerous outbound calls to constituents for purposes such as expressions of appreciation for gifts, to offer prayer for constituent needs, and to extend invitations to special events associated with evangelistic Festivals and Celebrations, and other BGEA events
Handles calls expeditiously, courteously, and tactfully, in keeping with departmental standards, policies, and procedures
Gains and maintains familiarity with departmental and organizational procedures, informational material, BGEA history and current events, and other resources to support call efforts, efficiency, and effectiveness
Promptly analyzes requirements of the call or needs of the caller, and generates a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or area
Accurately records data from callers into BGEA database systems as necessary and required, this would include mailing list changes, recording and forwarding requests for materials, and entering credit card contributions
Receptive to coaching and feedback, exhibits self-motivation and positive attitude, and has the ability to work well in a team

Marginal Duties and Responsibilities

Attends Christian Response staff meetings as required
Cross-trained to serve in any area of Christian Response
Performs other duties as assigned

Job Specifications

Skills and Knowledge

Demonstrated ability to handle multiple issues and processes at the same time such as talking on the telephone while entering information about the call on the computer
Excellent verbal and written communication skills
Experience in organizing, prioritizing, and completing multiple tasks in high volume environment
Customer Service and/or previous telephone experience preferred
Good basic math and spelling skills are required
Must exhibit active listening skills
Good telephone voice
Must express desire to be part of a team and to provide assistance to callers as well as other BGEA staff
Cooperative, flexible, and optimistic about change
Minimum of 35 wpm typing ability
Proficient with Microsoft Office

Physical/Mental Demands

Must be confident and secure about handling difficult and emotional callers
Must agree to respect and accept responsibility for items of a confidential sort
Significant time may be required using the PC while talking on the telephone

Working Conditions

Standard cubicle environment, PC, phone, access to printer and copier
Close interaction with other people
Vacation and time off must be approved by supervisor

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6).
We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).

Expectations for Ministry Employment

As An Employee Of Billy Graham Evangelistic Association

I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.

Benefits Summary

Full-Time employees working at least 36 hours per week, are eligible for benefits.