CHOICES Care Coordinator- Davidson County

BlueCross BlueShield of Tennessee, Inc.; Tennessee; Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance to Chattanooga

Job summary

BlueCross BlueShield of Tennessee, Inc. is seeking a CHOICES Care Coordinator to support members’ health goals by safely visiting homes and coordinating services.

The role requires TN RN license or MSW with an active unrestricted license (LCSW/LMSW/LAPSW). Location is Davidson County, TN with an 8:00am–5:00pm EST schedule and field visits as needed.

The position emphasizes problem solving, time management and collaboration with care teams to improve quality of life for diverse members.

Qualifications

• RN license active in Tennessee or NLC eligible state
• MSW with active unrestricted license (LCSW/LMSW/LAPSW)
• Excellent customer service skills
• Must reside in Davidson County, Tennessee
• Available 8:00am–5:00pm EST, with potential compressed week after 1 year

Responsibilities

• Partner with members and families to identify supports and services
• Collaborate with clinical and social support teams to meet needs
• Conduct thorough face-to-face visits to assess status and needs
• Authorize appropriate home and community-based services and ensure delivery
• Maintain valid Driver's License
• Complete required TB skin test and immunizations as needed
• Position requires 24 months in role before internal postings
• Demonstrate digital literacy during assessment

Skills

Customer service

Time management

Problem solving

Communication

Organizational skills

Education

Registered nurse with TN license or NLC license

Master in Social Work with active unrestricted license (LCSW/LMSW/LAPSW)

Tools

Microsoft Office

Microsoft Teams

Job description

Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you. As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting. In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

Required Qualifications

• 3 years of experience in a clinical setting
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Exceptional customer service skills
• Must live within the following TN county: Davidson County
• Available for an 8:00am – 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year.

Job Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.
• Valid Driver's License.
• TB Skin Test (applies to coordinators that work in the field).
• Position requires 24 months in role before eligible to post for other internal positions.
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Job Qualifications

• Experience 2 years - Clinical experience required
• Skills\\Certifications PC Skills required (Basic Microsoft Office and E-Mail)
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• License Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• N/A

Number of Openings Available 1

Worker Type: Employee

Company: VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945.

More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members.

We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously.

Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged.

That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies.

As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes.

Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York.

Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.

If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.