Chocolate Advisor

Lindt & Sprüngli (USA) Inc.; Asheville (NC); On-site; USD 20,664,000 - 22,042,000; Full time

Job summary

Lindt USA in Asheville is seeking a Chocolate Advisor to deliver a premium in-store experience for customers. You will apply product knowledge, engage shoppers, and support store sales goals while reflecting Lindt standards.

The role requires a positive, energetic team member ready to work nights and weekends, with previous retail experience preferred. Compensation starts at $15–$16 per hour, with benefits and incentives based on performance.

Qualifications

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.
• High School Diploma or equivalent.

Responsibilities

• Sales: contribute to store's ability to achieve or exceed sales goals through customer service and product knowledge.
• Meet store's sales mission daily, weekly, and monthly.
• Achieve individual sales targets (ADS, conversion, etc.).
• Model Lindt standards in dress, up-selling, and selling focus.
• Promote current marketing programs and utilize resources to optimize selling activity.
• Elevate customer or product issues to management promptly and professionally.

Skills

Customer service

Basic math

Follow directions

Education

High School Diploma

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

• Sales Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and elevate customer or product issues to management in a timely and professional manner.

Operational Controls

• As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Take initiative to re-stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning as directed.
• Maintain store cleanliness
• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements

• Skills & Knowledge:
  • Ability to interact positively with customers
  • Basic math and/or accounting skills
  • Ability to take direction and execute work effectively
• Experience:
  • Prior retail experience, preferably in a specialty retail environment
  • Regularly lift and/or move up to 10 pounds
  • frequently lift and/or move up to 35 pounds
  • occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms
• Education:
  • High School Graduate or equivalent
• Other Requirements:
  • Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: Starting at $15 - $16 / hour Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Equal Opportunity & Background Screening

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening.

All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

About Lindt & Sprüngli

Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together.

We are a responsible “employer of choice” who provides an inspiring people experience.

Together, we build trust, drive innovation, and grow - as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years.

The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category.

Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA.

Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe.

With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.

Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions.

Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.