Chill Ice Cream Prep & Service Associate

Dairy Queen, Inc.; Grand Ledge (MI); On-site; USD 24,000 - 33,000; Full time

Job summary

Dairy Queen in Grand Ledge, MI is seeking staff to handle chill operations, ensuring all prepared foods meet safety standards. You will prepare, assemble, and package cold items while stocking materials in a clean workspace, and interact with customers and coworkers throughout shifts.

The ideal candidate has strong customer service, attention to detail, and the ability to work in a fast-paced environment, maintaining hygiene and following health regulations.

Qualifications

• Customer service excellence and positive attitude are expected.
• Attention to detail to keep the kitchen tidy and safe.

Responsibilities

• Operate chill area following standards and procedures.
• Prepare, assemble and package cold items quickly and safely.
• Maintain guest satisfaction through quality, value and cleanliness.
• Communicate issues with management and team.
• Stock and rotate products to ensure freshness.

Skills

Customer service

Attention to detail

Work under pressure

Reading order monitors

Public interaction

Team player

Job description

We are looking for an Chill person (creator of the famous DQ Ice Cream Treats) Staff to execute all chill operations, ensuring all prepared foods meet restaurant safety and health standards. Who would prepare, assemble and package cold items, stock all needed products and preparation materials in a clean and safe manner.
A good candidate for this job is a person with attention to detail who can keep the kitchen tidy and clean all while preparing, and arranging chill items together with the rest of our staff.

Reports to: Management Staff and Shift Leaders

Requirements:

• Must have excellent customer service skills
• Exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges.
• Ability to handle raw, frozen and cooked food products as well as products in and out of temperature danger zone (41-140 F).
• Capability to stand for long periods of time.
• Able to lift up to 50 pounds.
• Interact with the public and co-workers constantly during shifts.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.

Responsibilities:

• Operates chill area in accordance with established standards, policies and procedures.
• Quick, accurate and safe chill production process.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
• Communicates all significant issues, both positive and negative, with management staff.

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Quickly and accurately prepares chill products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operates and maintains restaurant equipment
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various food, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Requirements:

18plus must work mornings

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant