Children's Services/ICW - Program Coordinator

Puyallup Tribe; Tacoma (WA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Paid holidays

Paid time off

Job summary

Puyallup Tribe of Indians seeks a Program Coordinator to provide senior-level administrative support to PTCS/ICW. The role ensures smooth operations, maintains confidentiality, and supports staff onboarding, meetings, and data systems.

Qualifications include an Associate’s Degree and four years of administrative experience, with strong Word/Excel skills and familiarity with child welfare. Office-based with extensive record-keeping and scheduling responsibilities.

Qualifications

• Associate’s Degree in a related field and four years of admin support to a senior executive, or equivalent education/experience.
• Knowledge of and work experience in child welfare is preferred.
• Intermediate to advanced skills in Microsoft Word and Excel required.

Responsibilities

• Develop and implement department goals, policies and procedures.
• Support onboarding and exiting of staff.
• Receive and document tribal ancestry inquiries and ICW notifications; log and route to attorney.
• Coordinate agenda and event forms; manage signatures and tribal council submissions.
• Coordinate departmental community outreach events and special projects.
• Maintain digital and hard-copy records; up-to-date in the archives.
• Train staff on the database; act as liaison for Tech/One Tribe changes.

Skills

Administrative support

Confidentiality

Time management

Communication

Education

Associate’s Degree in a related field

Tools

Microsoft Word

Excel

Job description

Open: September 28, 2026

Close: October 13, 2026

Job Title: Program Coordinator

Department: PTCS/ICW

Reports To: Director

Hours: 40 Hrs./Wk. – Full Time

Salary: Based on Salary Matrix+Benefits

Requisition: 956

*Salaries are market competitive. For accurate salary information, call [phone] or email [e-mail]. The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

Position Summary

This is a senior level position that provides administrative support to the department staff by providing day-to-day operations and support functions to the team by performing a variety of moderate to complex duties which require the use of good judgement, organizational skills and time management to successfully complete those duties. This position is responsible for ensuring that the operations within the department run smoothly. This position is responsible for keeping case information strictly confidential.

Essential Duties and Responsibilities

1. Works closely with the Director to develop and implement department goals, policies and procedures.
2. Supports the department with the onboarding and exiting of staff.
3. Receives and documents incoming Tribal Ancestry inquiries and Indian Child Welfare Act legal notifications and ensures timely response. Log these notifications into the ICW shared drive and ensure distribution to the ICW Attorney.
4. Responsible for all Agenda Request Forms and Event Request Forms, including overseeing the routing for all required signatures. Makes copies and submits to Tribal Council. Tracks Agenda Request Forms submitted to Tribal Council and logs status in the shared drive.
5. Coordinates departmental community outreach events and coordination of special projects for the department.
6. Coordinates PTICWAC monthly meetings. Maintains sign up sheet for staffing needs, prepares and shares agenda with reports prior to staffing days to ICWAC committee. Assists during the meeting to connect with staff to come at designated times and collects a copy of recommendations from the committee. Also receives notification from Chair or Designee confirmation of filings from the Puyallup Tribal Court.
7. Maintains digital and hard copy records and files on site and in archives. Has primary responsibility for numerous records and files and is expected to keep them up-to-date on a daily basis.
8. Assists in the creation of a shared data base and archive management system for open and closed cases. Responsible for maintaining up to date information in this shared database at all times.
9. Responsible for training staff on how to use the database for their specific roles within the department. Is also the main point of contact for Tech/One Tribe representative for any database changes; will implement those changes with extra trainings for the department staff as needed.
10. Processes staff timesheets and submit in a timely manner. Also manages the staff flex/comp log to ensure the usage is being accounted correctly and updated frequently.
11. Assists the supervisor in collecting data by pulling data reports from the database and analyzing the reporting numbers which are used to generate the quarterly reports for Administration and the BIA.
12. Must maintain strict confidentiality. All information is to remain confidential unless authorized by supervisor, this is to include the sharing of information with clients, Tribal employees not in the department and community.
13. As directed by supervisor, prepares correspondence, memos, reports and forms from notes for signature and distributes/mails as needed.
14. Assists as needed in maintaining a shared calendar that will have all court hearings, staffing, meetings, phone conferences, home visits, planned leave of staff and important deadlines that will assist the staff in case management.
15. Maintains department credit card statement and reconciliation for purchases. Processes orders/payments in Microix, as needed as well as staff reimbursements.
16. Ensures payments for bills to remain current with all service providers, vendors, etc.
17. Assists with monthly budgets and completing budget modifications when needed.
18. As directed by supervisor creates forms for better client service delivery.
19. Promptly follows up with tasks and notifies supervisor on completion in a timely fashion.
20. Participates in departmental staff meetings and trainings.
21. Provides notary services.
22. May need to transport children out of state and/or assist Caseworkers in transports. Ensures car seat placement meets safety laws.
23. Performs other duties as assigned.

Supervisory Responsibilities

This position will act as direct supervisor of the departments Administrative Assistant and Senior Administrative Assistant. Responsible for ensuring staff are following all PTOI policies and procedures, may delegate tasks as needed to assist the department needs.

Responsibilities include training, hiring, coaching; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have an Associate’s Degree in a related field and four years of experience in administrative support to a senior level executive; or equivalent combination of education and experience. Or must demonstrate the ability to successfully perform job duties. Knowledge of and work experience in child welfare is preferred. Intermediate to advanced skills in Microsoft Word and Excel required.

Responsible for completing car seat safety training and staying up to date on car seat laws.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Licenses Or Certificates

Must pass Washington State Department of Social and Health Services (DSHS) criminal history and CPS background inquiry every two years unless otherwise indicated.

Must have and maintain a valid and unrestricted Washington State Driver’s License and proof of insurance. Driver’s License must not contain any restrictions that would prevent an employee from operating a GSA vehicle or from complying with the Puyallup Tribe Vehicle Use Policy.

Other Requirements

Must be willing to attend training for professional development.

Works cooperatively to establish and maintain professional relationships with other Tribal departments that are responsible for sharing highly confidential information.

Works with a variety of highly confidential information and, as a result, handles the information professionally and maintains strict confidentiality at all times.

Report to work on time and maintains consistent daily attendance at work.

Must past tuberculosis test.

Must have and maintain a CPR/First Aide Certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to operate a, personal computer, multi-line telephone, calculator, facsimile and photocopier.
• Requires the ability to read, write, communicate, and interpret information accurately in English.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand and walk.
• The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
• Requires the ability to drive a GSA passenger motor vehicle.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is stressful at times due to the sensitive or confidential issues addressed, as well as the number of assignments and deadlines that are required.
• The noise level is usually moderate.
• The physical exertion is low to moderate.
• Work is performed in an office setting and occasionally off site.
• Local travel to transport children is required and occasionally out of state.
• There are frequent contacts and many interruptions during the day.
• Work may be stressful at times due to the sensitive or confidential issues being addressed and the number of deadlines and assignments required.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.