Childcare Operations Director/ Enrollment Specialist

Kiddie Academy of Midtown; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Kiddie Academy of Midtown in Atlanta is seeking an Operations Manager / Enrollment Specialist to support the Center Director in daily operations, supervise teaching and support staff, manage enrollment, conduct tours, and follow up with prospective families.

The role ensures classrooms remain staffed and compliant, maintains safety and procedures, coordinates staffing, and helps drive enrollment initiatives while upholding professional, welcoming communication with families.

Job description

Reports To: Center Director

Supervises: Assistant Director, Lead Teachers, Teachers, and Classroom Support Staff

Position Summary

The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up.

This position serves as a key member of the leadership team and works directly under the supervision of the Center Director.

The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience.

The Center Director maintains overall leadership and final decision-making authority for the school.

Operations & Staff Management

• Oversee the daily operations of the school under the direction of the Center Director.
• Provide daily supervision and direction to teaching staff.
• Support and supervise the Assistant Director in daily operational responsibilities.
• Monitor staff attendance, punctuality, professionalism, and performance.
• Ensure employees are following assigned schedules and responsibilities.
• Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments.
• Ensure teacher-to-child ratios are maintained throughout the day.
• Conduct regular classroom walkthroughs.
• Observe teacher performance and classroom management.
• Ensure classrooms are clean, organized, safe, and properly supervised.
• Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions.
• Provide coaching, guidance, and feedback to teachers.
• Follow up on expectations and instructions provided by the Center Director.
• Address routine staff concerns and performance issues.
• Document recurring concerns and report them to the Center Director.
• Assist with staff improvement plans and disciplinary documentation when requested.
• Help maintain a positive, professional, and accountable work environment.
• Ensure staff understand and follow school policies and procedures.

Enrollment & Tours

• Conduct professional school tours for prospective families.
• Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process.
• Create a welcoming and positive first impression for prospective families.
• Answer questions regarding classroom availability and program options.
• Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director.
• Follow up with families after tours.
• Maintain communication with prospective families throughout the enrollment process.
• Track tour leads and enrollment opportunities.
• Follow up with families who have expressed interest but have not yet enrolled.
• Assist families with enrollment paperwork and required documentation.
• Coordinate start dates and classroom placement with the Center Director.
• Communicate upcoming enrollments to teachers and the leadership team.
• Maintain accurate enrollment and prospective-family records.
• Help identify opportunities to increase enrollment and classroom occupancy.
• Support enrollment events, open houses, and school marketing initiatives.

Family Communication

• Provide professional and courteous communication with current and prospective families.
• Assist with routine parent questions and concerns.
• Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director.
• Help ensure families receive accurate and consistent information regarding school procedures.
• Support communication between families, teachers, and administration when appropriate.

Classroom & School Oversight

• Monitor the overall flow of the building throughout the day.
• Ensure classrooms are operating according to school expectations.
• Identify areas that need immediate support.
• Assist in classrooms when necessary to maintain ratios or safe operations.
• Verify that classroom documentation and daily reports are completed correctly.
• Monitor staff interactions with children to ensure appropriate supervision and professionalism.
• Immediately address or report safety concerns.
• Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly.

Safety & Compliance

• Support the Center Director in maintaining compliance with state licensing requirements.
• Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures.
• Conduct routine safety checks throughout the school.
• Ensure required ratios are maintained.
• Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director.
• Assist with preparation for licensing visits, inspections, and internal compliance reviews.

Administrative Support

• Assist the Center Director with daily administrative responsibilities as needed.
• Help maintain employee schedules and staffing coverage.
• Assist with onboarding and orientation of new staff.
• Maintain organized enrollment and operational records.
• Assist with staff meetings and training.
• Communicate daily priorities and expectations to staff.
• Follow up to ensure assigned tasks are completed.
• Support special events, school programs, and family activities.

Leadership Responsibilities

The Operations Manager / Enrollment Specialist is expected to act as a visible leader throughout the school.

This includes:

• Being available and present in classrooms and common areas.
• Providing clear and respectful direction to employees.
• Holding staff accountable for school expectations.
• Supporting teachers while maintaining professional boundaries.
• Helping resolve routine operational challenges before they escalated.
• Communicating important concerns promptly to the Center Director.
• Maintaining confidentiality regarding staff, children, families, and school matters.
• Modeling professionalism, reliability, communication, and teamwork.

Scope of Authority

• Direct teachers and classroom staff during daily operations.
• Assign or adjust classroom coverage.
• Manage staff breaks and lunches.
• Address routine performance concerns.
• Reinforce existing school policies.
• Provide coaching and corrective feedback.
• Coordinate and conduct tours.
• Follow up with prospective families.
• Assist families through the enrollment process.

The following remain under the final authority of the Center Director and/or Ownership:

• Hiring and termination decisions
• Final disciplinary decisions
• Changes to employee compensation
• Tuition changes or special financial agreements
• Refunds or account adjustments
• Changes to school policies
• Serious parent complaints
• Licensing decisions
• Major incident response
• Final enrollment exceptions
• Budget and financial decisions