CHILD SUPPORT SPECIALIST TRAINEE

State of Illinois; Springfield (IL); Hybrid; USD 53,000 - 72,000; Full time

Job summary

State of Illinois, Department of Healthcare and Family Services, Division of Child Support Services, seeks a highly qualified and motivated professional to join our Account Resolution Unit as a Child Support Specialist Trainee.

The candidate will participate in an agency-sponsored enforcement training program to learn the process of calculating financial obligations and support balances related to child support accounts and related systems.

Responsibilities

• Participates in an agency-sponsored child support enforcement training program of up to twelve months.
• Assists with calculating financial obligations and support balances.
• Interprets and reviews support orders for case review and entry into the system.
• Resolves customer service issues in a Call Center environment.

Job description

Search by keyword (e.g. County, Job Title etc.)

Select how often (in days) to receive an alert:

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58514 BPIS: 12880
Opening Date: 10/26/2026
Closing Date: 11/10/2026
Agency: Department of Healthcare and Family Services
Class Title:CHILD SUPPORT SPECIALIST TRAINEE - 07200
Skill Option:None
Bilingual Option:None
Salary: Anticipated starting salary - $4747/mo; Full salary range - $4747 to $6446/mo
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:
Work Hours: Monday - Friday 8:30a.m. to 5:00p.m.
Anticipated Hybrid Work Schedule Availability:It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location:Springfield - 607 E Adams St
Work County:Sangamon
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you are helping to improve schools, protect our natural resources, or support families in need, you are part of something bigger - something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule - flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services, is seeking to hire a highly qualified and motivated professional to join our Account Resolution Unit in the role of Child Support Specialist Trainee. The candidate will participate in an agency sponsored enforcement training program of up to twelve months to learn the process of completing calculations of financial obligations and support balances related to child support accounts along with understanding the use of the Key information Delivery System, Comptroller system, State Disbursement Unit computer system and other processes, policies and procedures related to child support.The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in learning the operations of the ARU Team.

HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

• Under immediate supervision, participates in an agency-sponsored child support enforcement training program of up to twelve months in duration.


• Assists with calculating financial obligations and support balances related to child support accounts.


• Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system.


• Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal