Child Support Case Manager (Entry) - Medford

Oregon Department of Human Services; Medford (MA); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Pension and retirement programs

Excellent medical, dental, and vision

PSLF eligibility

Vacation, sick leave, holidays

Job summary

The Oregon Department of Justice, Division of Child Support, seeks an Entry Child Support Case Manager for our Medford office. You will handle case documents, establish and enforce orders, verify payments, and apply federal and state laws while interacting with customers and providers.

After training, schedules may become more flexible; this full-time role includes generous benefits and PSLF eligibility. The position offers growth within the division and a strong mission to support families.

Qualifications

• Three years of experience in public interactions or by phone.
• Experience with personal computers, web-based applications, and Microsoft Office.
• Bachelor's Degree may substitute for experience.
• Must pass a comprehensive employment reference check and fingerprint-based criminal background check.
• Driver history check may be required for driving privileges.

Responsibilities

• Review case documents to determine if a child support order is needed.
• Contact customers and other service providers to gather information to establish paternity and enforce support orders.
• Establish, modify, enforce, and provide accounting records for child support orders.
• Apply federal and state laws, rules, and agency policies and procedures.
• Verify payments are properly disbursed.
• Verify accuracy of any state agency claims against child support.
• Request, review, and evaluate paternity declarations to initiate action.
• Complete and file legal documents to establish paternity.
• Process modification requests.
• Gather wage and health care information to calculate support.

Skills

Customer service

Microsoft Office

Public interaction

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Initial Posting Date: 09/30/2026 Application Deadline: 10/11/2026 Agency: Department of Justice Salary Range: $4,124 - $5,714 Position Type: Employee Position Title: Child Support Case Manager (Entry) - Medford

Job Description: The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Child Support Case Manager (Entry) for our Medford office. Core skills to be successful as a case manager include attention to detail, consistency, and organization. This opportunity in DCS will provide you with experience to grow within the Department of Justice and expand your career path. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti‑poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance‑oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success.

Job Duties

• Review individuals’ case documents and records to determine if a child support order is needed.
• Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.
• Apply federal and state laws, rules, and agency policies and procedures.
• Verify payments are properly disbursed.
• Verify accuracy of any state agency claims against child support.
• Request, review, and evaluate paternity declarations to initiate action.
• Complete and file legal documents to establish paternity.
• Process modification requests.
• Gather wage and health care information, research and apply child support guidelines to calculate support obligation.

Due to the nature of this position for training, the required work hours are 8 a.m.– 5 p.m., Monday through Friday in office, with an hour scheduled for lunch. After training is complete, there may be more schedule flexibility.

Required Experience

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints.
• Experience must include the use of personal computers, web‑based applications, and typical software such as Microsoft Office.
• OR A Bachelor's Degree may substitute for the above experience.
• Finalists must pass a comprehensive employment reference check and fingerprint‑based criminal background check.
• A driver history check will be included for positions requiring state vehicle driving privileges.
• Adverse findings will be evaluated to determine eligibility for the position.

After one year and upon a successful completion of trial service as a Child Support Case Manager‑Entry, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $4,833- $6,713 monthly. 6% of which is the Public Employees Retirement System contribution). Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers.

Desired Skills, Experiences, and Attributes

• Adaptability when facing change in job processes and requirements.
• Skill in sorting through, and analyzing, mass amounts of information.
• Professional experience communicating policies, rules, or laws to the public.
• Computer proficient with a clear ability to learn new systems and methods.
• Experience using a variety of computer programs to view, enter, edit, and extract information.
• Ability to independently complete assignments on time.
• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
• An ability to work in an environment with frequent interruptions.

What’s In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full‑time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.
• The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments. Full‑time positions with the State of Oregon qualify for PSLF.
• You can find more information about this program here.
• For more information about our benefits, you can learn here.

Equal Opportunity Statement

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

Contact Information

Oregon Department of Justice
1162 Court St NE Salem, OR 97301
[e-mail]
Phone: [phone]
Fax: [phone]

About Oregon State Government

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, and (text truncated)...If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”