Child Support Assistant

Wisconsin Counties; Wisconsin; In loco; USD 28.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO after 30 days

10 paid holidays

Health, Dental, Vision Insurance

HSA with employer contributions

Life and disability insurance

Wisconsin Retirement System (WRS)

Descrizione del lavoro

Wisconsin Counties is seeking a detail-oriented clerk to provide frontline customer service and data entry support in the Child Support department. The role involves greeting visitors, screening inquiries, and routing complex questions to the appropriate staff.

Responsibilities include handling mail and documents, entering data into KIDS and other state systems, and maintaining accurate records. The position offers a comprehensive benefits package and a Monday–Friday schedule.

Competenze

• Knowledge and ability to enter and retrieve data in various systems.
• Strong customer service orientation and ability to respond to inquiries.
• Clear written and verbal English communication.

Mansioni

• Greet and assist visitors; screen inquiries and route questions to staff.
• Process mail, logs, and electronic records; maintain filing systems.
• Enter data into systems like KIDS, CARES/CWW, and related databases.
• Prepare and send routine correspondence and packets.
• Assist with preparing documents and reports.
• Provide backup support to other department staff as needed.

Conoscenze

Data entry

Customer service

English communication

Time management

Attention to detail

Strumenti

Word processing

Spreadsheets

Databases

Descrizione del lavoro

Starting Wage Range: $20.46/hr. - $22.48/hr. Department: Child Support

Position Open Until Filled - Application Review Date: September 11, 2026

Hours: Monday - Friday, 8:00am - 4:30pm

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) - available for use after 30 days of employment


• 10 observed paid holidays


• Health, Dental, Vision Insurance


• Health Savings Account (HSA) - with employer contributions - HRA


• Life insurance, Long-term disability, Short-term disability and Flex spending


• Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS

• Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests or complaints to appropriate staff.


• Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail and email; retrieves, delivers, and sends faxes. Assists workers with filing and scanning.


• Explains agency role and procedures to clients. Verifies and updates general client information.


• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.


• Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.


• Enters data into the KIDS system and Teletask system. Process returned mail and attempt to locate addresses for participants.


• Prepares Child Support information packets.


• Coordinates with Child Support Specialists in mailing correspondence to parties.


• Receives, processes, and coordinates incoming court papers, including scanning and correctly coding documents.


• Prints payment records for court hearings.


• Serves as backup for the Financial Specialist for receipting of child support related payments.


• Prepares, mails, and follows up on work search forms for caseworkers.


• Sends and processes employment verification letters for caseworkers.


• Provides backup assistance to other department personnel as needed.


• Other duties as assigned.

REQUIRED JOB COMPETENCIES

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.


• Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.


• Knowledge of standard and legal office practices, procedures, and clerical techniques.


• Ability to establish and maintain accurate records of assigned activities and operations.


• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.


• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.


• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.


• Ability to think quickly, maintain self-control, and adapt to stressful situations.


• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.


• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.


• Ability to perform mathematical calculations required of this position.


• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.


• Skill in researching and understanding complex written materials.


• Ability to prepare and maintain accurate and concise records and reports.


• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.


• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.


• Ability to handle sensitive interpersonal situations calmly and tactfully.


• Ability to maintain professionalism at all times.


• Ability to maintain effective working relationships with individuals within and outside the organization.


• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

PHYSICAL AND WORK ENVIRONMENT

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.


• Work has standard vision requirements.


• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.


• Hearing is required to perceive information at normal spoken word levels.


• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.


• Work is generally in a moderately noisy office setting.


• May require dealing with persons who are hostile or aggressive, posing threatening conditions.

Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Accessibility Accommodation for Applicants