Child Protective Services Case Aide

maine; Biddeford (ME); On-site; USD 29,000 - 36,000; Full time

Job summary

State of Maine in Biddeford is seeking a Child Protective Services Case Aide to support families served by the Office of Child and Family Services. The role involves supervising visits, making service referrals, and documenting in the statewide system.

A successful candidate will have strong interpersonal and organizational skills, plus the ability to use independent judgment in complex administrative and direct service activities. Position requires a valid Maine Class C vehicle license.

Qualifications

• Strong interpersonal, organizational, and computer skills.
• Ability to use independent judgment and make decisions in complex administrative tasks.
• Proficiency with standard office software is preferred.

Responsibilities

• Supervise visits between children and parents, including hotel and hospital placements and transportation.
• Make referrals to connect families with needed services.
• Enter documentation into the Child Welfare information system (Katahdin) and maintain legal records.

Skills

Interpersonal skills

Organizational skills

Independent judgment

Education

None

Tools

MS Word

Excel

Outlook

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State..

Department of Health and Human Services (DHHS)

Opening Date: August 12, 2026

Closing Date: August 25, 2026

Job Class Code: 5074

Grade: 18 (Pro/Tech)

Salary: $20.73 - $26.48 per hour*

*Employees in this classification begin at $20.73 per hour, step 3 of the pay scale

Position Numbers: 02000-2701

Location: Biddeford

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

-ANTICIPATED VACANCY-

Core Responsibilities

As a Child Protective Services Case Aide, you will play a vital role in the support and reunification of families served by the Office of Child and Family Services - Child Welfare division. You will:

• Supervise visits between children and their parents, sit with children in hotel and hospital placement, and transport clients for various visits and appointments
• Make referrals to connect children, parents, and family members with needed services
• Enter documentation into the Child Welfare information system, Katahdin
• Maintain legal records and serve court paperwork

A successful candidate will have strong interpersonal skills, organizational and computer skills. This position is part of a team dynamic that's main objective is to assist, inform, and interact with the public. Your work will include significant travel within areas served by the local district office and will include occasional mandatory overtime.

Minimum Qualifications

To qualify, your background must include training, education, or experience in office and client support work that demonstrates 1) competency in applying a proficient knowledge of the principles and practices in assisting management with policies and procedures, and 2) the ability to use independent judgment, initiative, and decision-making on complex administrative and direct service activities.

This position requires the possession of a valid Class C Maine Motor Vehicle Operator's License.

Preference will be extended to candidates possessing the following skills/experience:

• 1. Prior experience working directly with children and families in a social services setting.
• 2. Skilled in the use of standard work-place applications (MS Word, EXCEL, Outlook, etc.).

Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

For additional information about this position please contact Tammy Mahan, CPS Supervisor at [phone].

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value) , depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit