Child & Family Services Case Aid

State of Iowa - Executive Branch; Ottumwa (IA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Mileage reimbursement

Health, Dental, and Vision coverage

Paid time off (vacation, sick leave, 9

Retirement plans (IPERS)

Flexible Spending Accounts

Life insurance

Employee assistance program

Employee discount programs

Job summary

State of Iowa - Executive Branch is seeking a Child & Family Services Case Aid to work with social workers and families, focusing on connecting services, monitoring progress, and promoting safe, stable homes. The role involves on-call evenings and weekends, with potential telework after a 6‑month probation period.

You will coordinate resources, advocate for families, and help resolve barriers while maintaining confidentiality and building lasting relationships in the community.

Qualifications

• Associate's Degree in Social Work, Human Services, Case Management, Public Administration, Sociology, Psychology, or Nursing; or an equivalent combination of education and experience.
• Valid driver’s license may be required for some positions.
• Background check required prior to employment.

Responsibilities

• Coordinate services and resources tailored to each family’s needs.
• Monitor progress and celebrate milestones.
• Support permanency planning to ensure children have stable, loving homes.
• Advocate for families through collaboration with service providers and legal partners.
• Assist with Family Finding to locate relatives for placement.
• Audit cases to ensure documentation is complete.
• Organize and maintain confidential files.

Skills

Judgment

Communication

Written skills

Prioritize under pressure

Independent work

Integrity

Work ethic

Education

Associate's Degree in Social Work or related field

Job description

Job Description

• Full-time Monday–Friday 8:00 AM–4:30 PM
• On-call rotation: evenings, weekends, some holidays
• Telework may be available after a 6-month probation
• Valid driver’s license required
• Background check required

Position Details

• Full-time Monday–Friday 8:00 AM–4:30 PM
• On-call rotation: evenings, weekends, some holidays
• Telework may be available after a 6-month probation
• Mileage reimbursement: $0.50/mile
• Valid driver’s license required
• Background check required

Are you someone who believes in the power of connection, healing, and long‑term support? As a Child & Family Services Case Aid, you’ll walk alongside social workers and families after their initial assessments, helping them navigate challenges and build stronger, safer futures together.

This role is all about building trust and fostering growth. You’ll:

• Coordinate services and resources tailored to each family’s needs
• Monitor progress and celebrate milestones, big and small
• Support permanency planning to ensure children have stable, loving homes
• Advocate for families through collaboration with service providers and legal partners
• Help address underlying issues and promote reunification whenever possible

What makes this work so meaningful is the relationships you build. Unlike short-term or emergency roles, ongoing case management allows you to become a steady, compassionate presence in a family’s life—someone they can count on. You’ll be part of their journey, helping shape a future filled with safety, support, and possibility.

If you’re ready to make a difference that lasts, we would be honored to have you on our team.

Responsibilities

• Assist with facilitating interactions between children and their parents.
• Supervise the interactions as directed by the assigned case manage.
• Transport children/parents to appointments to access the services needed.
• Provide support to placements to increase stability and resolve barriers.
• Meet with families who have given notice or are contemplating giving notice and assist in getting problems resolved quickly as they arise.
• Assist with Family Finding efforts including helping locate relatives for placement.
• Assist staff by auditing cases to assure all required information is included in the file.
• Assist with completion of other case work related activities as requested.
• Organize and maintain files and maintain confidentiality as required.

The Ideal Candidate Will

• Establish and maintain effective working relationships with state, local and federal agencies, private enterprise, other political subdivisions, and the public.
• Demonstrate excellent judgment and communication skills.
• Ability to provide good written documentation in a timely manner.
• Ability to prioritize and work under pressure.
• Ability to work independently.
• Demonstrates integrity and a strong work ethic.
• Ability to use independent judgement to make sound decisions.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you will enjoy a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Minimum Qualification Requirements

Graduation from an accredited area college with an Associate's of Arts or Science Degree in Social Work, Human Services, Case Management, Public Administration, Sociology, Psychology, or Nursing; OR an equivalent combination of experience and education substituting one year of the required full‑time experience in social work, human services, case management, public administration, sociology, psychology, or nursing for each year (30 semester hours or one year) of the required education.

Additional Qualification Requirements

Some positions in this class may require a valid driver's license.

Travel Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.