Child Crisis Intake Counselor (PRN)

Seven Counties Services; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Seven Counties Services in Louisville, KY seeks part-time frontline staff to screen crisis calls for youth, gather demographic and clinical information, and document in Avatar EHR. You will assess eligibility, verify insurance, and coordinate follow-up with teams and community partners.

Ideal candidates hold a Bachelor’s degree in Social Services or related field, with 1 year of relevant experience and strong listening, communication, and data-entry skills.

Qualifications

• Bachelor’s degree in Social Services, Human Behavior Sciences, or related field.
• One year of full-time experience in mental health, substance abuse, intellectual disability, or related services preferred.
• Crisis counseling experience preferred.
• Strong data entry and computer skills; experience with electronic health records preferred.
• Avatar EHR experience preferred.

Responsibilities

• Screen callers by telephone and collect demographic and clinical information.
• Determine eligibility for services and verify insurance coverage.
• Route and coordinate follow-up and referrals with team members and partners.
• Document data and maintain monthly reports on calls and referrals.
• Ensure compliance with organizational standards and participate in training.

Skills

Active listening

Communication

Data entry

EHR experience

Education

Bachelor’s degree in Social Services, Human Behavior Sciences, or related field

Tools

Avatar EHR

Job description

ESSENTIAL JOB FUNCTIONS

Provides telephone screening for people who call SCS seeking crisis services for youth. Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database. Determines client eligibility for services and verifies insurance coverage. Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention. Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed. Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days). Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) Schedules and reschedules initial appointments. Provides information about community resources. Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made. Performs other duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

Bachelor’s degree in Social Services, Human Behavior Sciences, or related field of study.

EXPERIENCE

One year of full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition. Minimum of one year experience in social services with child and family focused social services experience preferred. Crisis counseling experience preferred. Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required. Electronic Health Record (preferably Avatar) preferred. Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential. Basic office support (e.g. - filing, record keeping, etc.)

PHYSICAL DEMANDS

Position has no unusual physical demands. Occasional minor discomforts from the continual use of a video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

TIME TYPE

Part time

ABOUT

Seven Counties is the provider of choice for mental and behavioral health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.