Chief Technology Officer - IT Strategy & Leadership

State of Connecticut - Department of Administrative Services; Hartford (CT); Hybrid; USD 140,000 - 210,000; Full time

Job summary

The Chief Technology Officer (CTO) at the State of Connecticut DAS/BITS in Hartford provides enterprise leadership for core technology services, aligning disciplines around a shared set of outcomes and ensuring reliable, secure, and cost‑effective technology for state government.

The CTO leads compute platforms, infrastructure, and workforce enablement, and collaborates with security, architecture, data, and agency executives to deliver unified, proactive technology solutions.

Responsibilities

• Leading the Compute, Infrastructure, and Workforce Enablement disciplines as an integrated technical organization focused on shared statewide outcomes.
• Keeping critical technologies operational 24x7 through disciplined service management, monitoring, incident response, problem management, change management, capacity planning, and lifecycle planning.
• Translating CIO priorities and enterprise strategy into practical technical roadmaps, standards, service improvements, and execution plans.
• Establishing clear operating models, decision rights, service ownership, escalation paths, and performance expectations across technical teams.
• Driving modernization of infrastructure, platforms, collaboration tools, endpoint services, and workforce technology while reducing unnecessary complexity, expense and technical debt.
• Partnering with Security, Risk and Compliance to ensure operational services are designed, implemented, and maintained in a secure and resilient manner.
• Partnering with Architecture, Strategy, Data and AI to ensure technology platforms support enterprise architecture, data, automation, and digital government goals.
• Partnering with Agency Success leaders, Customer Success Managers, and agency executives to understand needs, resolve service issues, and proactively improve customer experience.
• Breaking down silos between technical teams and create shared accountability for solving agency challenges.
• Ensuring technology decisions and priorities are driven by agency outcomes and customer experience.
• Building, mentoring, and retaining high-performing teams by developing managers, setting clear expectations, supporting workforce development, and creating paths for technical growth.
• Using metrics, service-level reporting, operational reviews, and customer feedback to improve service quality, transparency, and accountability.
• Overseeing major incidents and operational risks, ensuring timely communication with agency partners, executive leadership, and affected stakeholders.
• Identifying opportunities to standardize tools, platforms, processes, and services across the enterprise while respecting legitimate agency mission needs.
• Supporting procurement, budgeting, vendor management, and contract oversight for technology services under the CTO portfolio.
• Representing the CIO and BITS in technical forums, governance discussions, vendor meetings, and cross-agency initiatives as needed.

Job description

The Chief Technology Officer (CTO) at the State of Connecticut DAS/BITS in Hartford provides enterprise leadership for core technology services, aligning disciplines around a shared set of outcomes and ensuring reliable, secure, and cost‑effective technology for state government.

The CTO leads compute platforms, infrastructure, and workforce enablement, and collaborates with security, architecture, data, and agency executives to deliver unified, proactive technology solutions.