Chief Probation/Parole Officer- JD25 Burke County

State of North Carolina; Morganton (NC); On-site; USD 50,000 - 88,000; Full time

Job summary

The State of North Carolina, Department of Adult Correction, is seeking a Chief Probation/Parole Officer (NS) to supervise and guide Probation/Parole Officers, Judicial Services Coordinators, and clerical staff within the Division of Community Supervision. You will coordinate workflows, assign cases, and ensure effective supervision and timely completion of tasks.

The CPPO will oversee staff performance, provide training, and address discipline while implementing accountability and EBP-driven

Qualifications

• Bachelor’s degree required; 4 years of experience as NC Probation/Parole Officer.
• Eligible for certification by the NC Criminal Justice Education & Training Standards Commission.
• Strong leadership and staff supervision experience.
• Ability to work flexible hours including 24/7 emergencies as needed.

Responsibilities

• Supervises Probation/Parole Officers, Judicial Services Coordinators, and clerical staff.
• Coordinates workflow and manages case assignments to meet Community Supervision goals.
• Manages scheduling, time tracking, and staff training.
• Handles discipline, conflicts, and performance issues as needed.
• Ensures adherence to Evidenced Based Practices and reentry strategies.
• Responds to crises and may have on-call duties or second-shift hours.

Skills

Community supervision knowledge

Case planning

Interagency collaboration

Crisis management

Communication skills

Education

Bachelor's degree in Criminal Justice or related field

Four years of NC Probation/Parole officer experience

Job description

Agency

Adult Correction

Division

COO - Operations

Job Classification Title

Chief Probation and Parole Officer (NS)

Position Number

60074770

Grade

NC13

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

The Chief Probation/Parole Officer (CPPO) supervises Probation/Parole Officers, Judicial Services Coordinators, and clerical staff in the unit. The CPPO coordinates and manages the unit’s workflow to ensure the effective implementation of Community Supervision goals and strategies. The CPPO handles daily operations and makes decisions about offender supervision. This includes case assignments, workflow coordination, scheduling, time tracking, and staff training. The CPPO also deals with discipline, conflicts, and complaints as needed, oversees team staffing and employee performance.

The offender population consists of individuals sentenced by the Court or ordered by the Post-Release Supervision and Parole Commission. Offenders range from high-risk to low risk but many of them are high-risk and need careful supervision, reentry planning, and strong/ tailored case management.

This job is characterized by significant role modeling, coaching, reinforcement of pro-social behaviors, teaching pro-social and decision-making skills to staff. The CPPO ensures employees are skilled in their job responsibilities and fosters an environment that supports their professional growth and development. The CPPO is also responsible for holding staff accountable for their workload and case management and must effectively plan and direct tasks to meet deadlines.

The CPPO frequently engages in crisis interventions and meets with stakeholders, requiring a flexible schedule that includes regular 8-5 hours and the need to be available 24/7 for emergency calls. The CPPO is required to quickly analyze crisis situations and provide immediate responses, therefore, is often involved in developing and carrying out specialized control strategies independently. The CPPO may handle an active caseload with possible second-shift hours and/or may serve on EHA response team which includes on-call status and the need to respond to EHA violations.

• 1- Identifying offenders’ needs to provide effective supervision and swift, consistent responses to noncompliance
• 2- Maintaining calm and rational composure to focus on task at hand when dealing with difficult situations and individuals
• 3- Building and sustaining working relationships with officers, offenders, judicial officials, law enforcement officers, community agencies, the public, and co-workers
• 4- Communicating clearly and effectively in both oral and written form

The CPPO must possess the skills necessary to qualify annually with a firearm and unarmed self-defense, complete CPR annually, and be indirectly exposed to O.C. Pepper Spray as part of a training exercise.

The CPPO must reside within 30 miles of the county of assignment within 90 days of their start date.

Knowledge Skills and Abilities/Management Preferences

Salary Range

: $50,088.00- $87,654.00

The following criteria will be used to determine the most qualified candidates.

• Thorough knowledge of Community Supervision’s goals, objectives,andpolicies
• Hands-on experience with case planning, structuredintervention worksheet,anddelegated authority, applyingtheprinciples of Evidenced Based Practices (EBP), Justice Reinvestment,andcurrent sentencing guidelines
• Thorough knowledge of North Carolina offender supervision, determiningtheappropriate levels of supervision for offendersandassessingandresponding totheneeds of offenders through counseling,andavailable treatment servicesandcommunity resources
• Documented experience establishingandmaintaining effectiveprofessionalalliances such as those with co-workers, offenders, court officials, law enforcement officers, community agencies,andthepublic
• Demonstratedinitiativeinprofessionaldevelopmentandgrowthbyengaging inadditionaltrainingopportunities,includingtheDACCareerProgressionProgram

The Posting will close at 11:59 P.M. the night before the end date.

Internal Posting-This is an Internal Posting open ONLY for current employees of the NC Department of Adult Correction and eligible RIF Candidates from NC State Government.

This is a full-time position (40 hours per week) with benefits. Applicants must pass a background check to be eligible for this job.

About the Division of Community Supervision:

The Division of Community Supervision (DCS) is responsible for overseeing supervision of adult offenders on probation, parole, or post-release. The DCS mission is to ensure public safety while helping offenders make positive changes and successfully complete their supervision. DCS collaborates closely with the NC Post-Release Supervision and Parole Commission, the court system as well as other state agencies, and community partners, particularly those addressing mental health, substance use and re-entry issues faced by our returning citizens. DCS is also responsible for the supervision of offenders who transfer from other states through the Interstate Compact program and has oversight of the Community Service Work Program.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. For more information about the North Carolina Department of Adult Corrections (NCDAC), please visit us at our website.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4Form(Certificateof Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), North Carolina Department of Adult Correction (NCDAC) is committed to the full inclusion of all qualified individuals. As part of this commitment, NCDAC will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and four years of experience as a North Carolina Probation/Parole Officer

OR

An equivalent combination of education and experience.

The Bachelor’s degree is a requirement. There is noequivalency for the four-year degree requirement based on N.C. Criminal Justice Education and Training Standards Commission.

Necessary Special Qualifications

Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.