CHIEF OPERATIONS OFFICER

Resources for Human Development; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Resources for Human Development in Memphis seeks a senior executive to lead financial and operational strategy for our nonprofit services. The role collaborates with the CEO and board, oversees budgets, compliance, risk management and back-office operations across programs and locations.

You will drive performance through dashboards, process discipline, and technology, ensuring regulatory compliance (501c3, TennCare) and sustainable growth.

Qualifications

• Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
• Current knowledge of Human Services financing requirements with strong revenue cycle management and third party payer practices.
• Experience in multi-state operations business model.

Responsibilities

• Partner with Finance to manage budgets and financial performance.
• Monitor operational costs and identify efficiencies.
• Ensure resources are allocated appropriately across programs and locations.
• Support long-term financial sustainability through effective operational planning.
• Provide leadership and oversight to operational department leaders.
• Ensure appropriate staffing levels and workforce planning.
• Promote employee engagement, productivity, and accountability.
• Support leadership development and succession planning.

Skills

Strategic leadership

Financial management

Operational leadership

Risk management

Process improvement

Education

Bachelor’s Degree in Humans Services or Business Administration

Master’s Degree in Human Service or Business Administration

Tools

IT systems

Job description

• Maintain and abides by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Personnel Policies and Procedures
• Observes all Residential Policies and Procedures
• Observes all DDA, TennCare and TDMHSAS Regulations
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Completes and returns all paperwork distributed by the Human Resource Department
• Maintains a professional demeanor and exercises good professional judgment in all areas of employment duties
• Current driver’s license, driver registration and a functional vehicle

PHYSICAL DEMANDS

• Individual must be able to meet physical requirements of the job
• Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climb steps - Driving a vehicle

• Bachelor’s Degree in Humans Services or Business Administration

PREFERRED EDUCATIONAL QUALIFICATIONS REQUIREMENTS

• Master’s Degree in Human Service or Business Administration
• Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
• Current knowledge of Human Services financing requirements with strong revenue cycle management and knowledge of third party payer practices
• Experience in multi-state operations business model
• Familiarity with State regulations governing services to individuals with Developmental Disabilities.
• Successful track record of operationalizing growth through back office automation, process discipline, and standardization
• Experience in acquisition targeting, due diligence, negotiations, and integration
• Experience working in high growth companies
• Deep understanding of financial controls, IT systems, and financial reporting
• Ability to leverage technology to drive efficiency and scale
• Demonstrated focus on value creation, overall direction, and strategy
• Experience in advising the CEO and Board of Directors of growth opportunities and accompanying risk
• Current knowledge of the requirements of a Not-for-Profit 501c(3)
• Demonstrated track record of hiring high achieving financial professionals
• Assume a strategic role in the overall management of SRVS, Inc.
• Assume primary day-to-day responsibility for planning, implementing, managing and controlling the finance and operations related activities of the company
• Assume responsibility for Executive oversight and leadership for the operation of the Corporation
• Report on all information pertaining to all key indicators of the organization to pertaining to Financial and Operational Management
• Function with autonomy, diplomacy and professionalism within the guidelines established by this organization
• Promote the fiscal well being of this organization and report any concerns to the President
• Administer the principles of short and long range planning
• Utilize the support staff to the best interests of the organization
• Act as a liaison, Team Leader and link communication between the President, Management, and the support staff
• Function with the highest esteem in dealing with all employees, clients and consumers of this organization

RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS

Financial and Resource Management

• Partner with Finance to manage budgets and financial performance.
• Monitor operational costs and identify efficiencies.
• Ensure resources are allocated appropriately across programs and locations.
• Support long-term financial sustainability through effective operational planning.
• Provide leadership and oversight to operational department leaders.
• Ensure appropriate staffing levels and workforce planning.
• Promote employee engagement, productivity, and accountability.
• Support leadership development and succession planning.

Quality Assurance and Performance Management

• Develop systems to monitor operational performance and outcomes.
• Establish quality standards and continuous improvement processes.
• Analyze operational data and trends to inform decision-making.
• Lead corrective action initiatives when performance goals are not achieved.

Compliance and Risk Management

• Ensure compliance with federal, state, local, and accreditation requirements.
• Oversee risk management practices and internal controls.
• Coordinate emergency preparedness and business continuity planning.
• Monitor contractual and regulatory obligations.

Process Improvement and Efficiency

• Evaluate workflows and operational processes.
• Eliminate inefficiencies and reduce administrative burden.
• Leverage technology to improve productivity and reporting.
• Standardize policies, procedures, and best practices across the organization.

Facilities, Technology, and Infrastructure Oversight

• Ensure facilities are safe, functional, and support service delivery.
• Oversee operational aspects of information technology and cybersecurity.
• Manage organizational assets and infrastructure investments.
• Plan for future operational and facility needs.
• Facilitate collaboration among program, finance, HR, IT, and administrative teams.
• Remove barriers that impede organizational effectiveness.
• Ensure departments work toward common organizational goals.
Serve as a key integrator between strategic planning and operational execution.

Data, Analytics, and Decision Support

• Develop operational dashboards and performance reporting.
• Use data to guide business decisions and resource allocation.
• Monitor trends in service demand, workforce performance, and organizational outcomes.
• Present operational insights to the CEO and Board