CHIEF OPERATIONS MANAGER, ASSISTANT (BENEFITS ADMINISTRATOR) (CLASS CODE 4222)

Nola; New Orleans (LA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

The City of New Orleans seeks a Professional Administrative Specialist to assist the Chief Operations Manager in directing and coordinating activities within the Chief Administrative Office Benefits Administration Division. You will ensure policy adherence and coordinate programs across life insurance, healthcare, and voluntary products, maintaining compliance with federal guidelines.

A Bachelor’s Degree is required, with permanent status and several years of professional administrative

Qualifications

• Bachelor's Degree from an accredited college or university.
• Three years of responsible professional administrative experience including at least one year assisting a Chief Operations Manager or a supervisor with pay grade equal to or higher than 90.
• Permanent status with the City of New Orleans in a class of work having a pay grade equal to or higher than Management Development Specialist II (pay grade 77).

Responsibilities

• Assist the Chief Operations Manager in directing and coordinating the activities of one or more components or functions of the Chief Administrative Office Benefits Administration Division.
• Maintain group policies for life insurance, healthcare, and voluntary products, ensuring services and offerings meet policy and federal guidelines.

Skills

Professional administrative experience

Supervisory experience

Policy compliance

Education

Bachelor's Degree from an accredited college or university

Job description

Professional, administrative and supervisory work assisting the Chief Operations Manager in directing and coordinating the activities of one or more comprehensive components or functions of the Chief Administrative Office Benefits Administration Division; and related work as required. This division maintains group policies for life insurance, healthcare, and voluntary products. It is critical that services, product offerings, and end of life benefits be sustained. Our overall goal is to uphold policy and federal guidelines.

Promotional

• A Bachelor's Degree from an accredited college or university. *
• Permanent status with the City of New Orleans in a class of work having a pay grade equal to or higher than Management Development Specialist II (pay grade 77).
• Three (3) years of responsible professional administrative experience which must have included at least one (1) year of assisting a Chief Operations Manager or a supervisor having a pay grade equal to or higher than 90 in carrying out a wide range of municipal administrative programs and projects.

Original Entrance

• A Bachelor's Degree from an accredited college or university. *
• Four (4) years of responsible professional administrative experience in a centralized human resources division. This experience must have been at an exempt (salaried) level and must have included the planning and administration of an employee group benefits program (for example, health insurance, life insurance, and/or flexible spending plans). At least one (1) year of this experience must have been in a supervisory capacity.

Note

Professional experience is considered experience gained in a position that required a Bachelor's Degree upon entrance. The Civil Service Department reserves the right to determine whether experience qualifies as responsible experience.

* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

A rating of training and experience, weighted 100%. All previous related experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.

This is a promotional examination limited to permanent employees of the City of New Orleans.

THE CITY OF NEW ORLEANS IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, PHYSICAL OR MENTAL DISABILITY, SEXUAL ORIENTATION, CREED, CULTURE, OR ANCESTRY. REQUESTS FOR ALTERNATE FORMAT OR ACCOMMODATIONS SHOULD BE DIRECTED TO SHANA PARKER AT [phone] OR TTY/VOICE AT [phone] or [phone].

DOMICILE REQUIREMENTS FOR EMPLOYMENT

Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013, must be domiciled in Orleans Parish within 180 days of hire. Public safety employees such as commissioned law enforcement officers hired by the New Orleans Police Department (NOPD), firefighters hired by the New Orleans Fire Department (NOFD), emergency medical technicians hired by the New Orleans Emergency Medical Services (NOEMS) and the recruits for these positions hired by these departments are excluded from this provision. Airport employees are excluded from this provision if the actual domicile of the employee is nearer to the employee’s job site than the distance from the job site to the nearest point of Orleans Parish.

Additional exceptions to the domicile requirement may be made on a case‑by‑case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

DOMICILE REQUIREMENTS FOR EMPLOYMENT (SEWERAGE AND WATER BOARD)

Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case‑by‑case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

BACKGROUND CHECK

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.

DELAY IN THE MAIL

The Department of City Civil Service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the Department to receive material mailed by the applicant. Applicants should notify the Department of City Civil Service in writing of any address changes The minimum age limit is 18 years for any class of work requiring hard physical labor, operation of or proximity to hazardous machinery, exposure to hazardous chemicals, or participation in any other processes or procedures which are prohibited or limited by the Louisiana State Child Labor Law.

WORKING TEST PERIOD

Effective August 1, 2026, the working test (probationary) period for employees in executive service classifications shall be two (2) years in duration. The working test period for all other employees shall be one (1) year in duration.

SUBSTANCE ABUSE TESTING

The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period. For further information, see Civil Service Rule V, Section 9.

A MEDICAL EXAMINATION

is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.

A MEDICAL SCREENING

, which may result in a medical examination, is required for all original entrance probationary appointments to non-active classifications.

GOOD MORAL CHARACTER

is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.

IMPORTANT

Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.

VETERANS PREFERENCE

On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.

HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED)

must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education are not acceptable. High School diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

ACCREDITED COLLEGES AND UNIVERSITIES

An accredited college or university is an institution that is accredited by an organization that is recognized by the USDE (United States Department of Education) as an Institutional Accreditor. College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

EXPERIENCE

Applicants will not receive credit for unpaid work unless specified on the job announcement. Partial credit only will be given for related part time employment. Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related. Experience credit will be granted for related provisional appointments (internal applicants).

PROFESSIONAL ADMINISTRATIVE EXPERIENCE

The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.

OFFERS OF EMPLOYMENT OR PROMOTION

Prior to appointment, the hiring agency is required to verify education, driver's license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.

Revised 1/91, 4/03, 7/05, 2/07, 8/10, 2/12, 8/15, 6/16, 1/17, 1/19, 2/23, 8/23, 3/24, 6/24, 2/25, 3/26, 8/26.