Chief Operating Officer - Strategic Impact Leader (Hybrid)

ROCKY MOUNTAIN HUMAN SERVICES; Denver (CO); Hybrid; USD 170,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible executive schedule

Job summary

Rocky Mountain Human Services is seeking a Chief Operating Officer to lead operations in Denver, Colorado. The role focuses on translating strategy into executable plans, overseeing programs, finance, and compliance, and driving organizational effectiveness in a hybrid work setting.

The COO will advance service delivery, workforce development, and stakeholder relations, ensuring financial sustainability and high-quality client experiences while guiding the organization through growth and change.

Qualifications

• Bachelor’s degree in business administration, public administration, nonprofit management, health and human services, social work, public policy, or related field.
• Master’s degree preferred.
• Minimum of 10 years of progressively responsible professional experience, including at least five years of senior leadership experience supervising leaders and managing complex programs or operations.
• Experience in Medicaid, long-term services and supports, disability services, behavioral health, or other regulated program environments strongly preferred.

Responsibilities

• Strategy Execution and Enterprise Integration: translate organizational priorities into operational plans, establish timelines and accountability structures, and measure outcomes.
• Operating Model, Governance, and Decision-Making: develop and maintain the operating model, governance structures, meeting cadence, and performance review processes.
• Program and Service Delivery Leadership: provide executive leadership for program and service delivery; drive continuous improvement.
• Financial and Operational Sustainability: ensure financial viability, oversee planning, budgeting, resource allocation, staffing models, and performance reporting.
• Quality, Compliance, and Risk Management: ensure compliance with applicable requirements; identify, monitor, and mitigate risk.
• Performance Measurement and Continuous Improvement: develop performance measurement systems, define and monitor KPIs, use data to drive improvement.
• Workforce Capacity, Training, and Leadership Infrastructure: ensure sustainable staffing, competency, training, supervision, and leadership development.
• Client Experience and Issue Resolution: maintain a client-centered operating model; monitor feedback and drive improvements.
• Stakeholder, Funder, and Community Relations: build strategic relationships with funders and external partners.
• Technology, Data, and Systems Enablement: collaborate with IT and data teams to ensure systems support operations.
• Culture and Organizational Health: model the Code of Values and promote open communication and resilience.
• Other Duties: participate in strategic positioning and crisis response.

Skills

Executive leadership

Strategic execution

Cross-functional leadership

Financial acumen

Regulatory/compliance oversight

Data-driven decisions

Coaching senior leaders

Communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Job description

Rocky Mountain Human Services is seeking a Chief Operating Officer to lead operations in Denver, Colorado. The role focuses on translating strategy into executable plans, overseeing programs, finance, and compliance, and driving organizational effectiveness in a hybrid work setting.

The COO will advance service delivery, workforce development, and stakeholder relations, ensuring financial sustainability and high-quality client experiences while guiding the organization through growth and change.