Chief Operating Officer - Restaurants

Leap Brands; Town of Texas (WI); On-site; USD 180,000 - 260,000; Full time

Job summary

Leap Brands is seeking a dynamic Vice President of Operations to oversee the operational excellence of our restaurant group. You will set and achieve standards, drive growth, and ensure a consistent guest experience across all locations.

Responsibilities include multi-unit management, SOP development, budget oversight, quality control, guest experience, staffing and talent development, vendor relations, expansion, KPI tracking, and community engagement. Travel to locations will be required.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• MBA is a plus.

Responsibilities

• Lead and supervise the operational teams across 30+ restaurant locations.
• Develop and implement SOPs and best practices to optimize performance.
• Manage budgets for each location and drive profitability.
• Oversee food quality, presentation, and safety across all restaurants.
• Deliver exceptional guest experience and hospitality standards.
• Oversee recruitment, training, and development of management and staff.
• Manage supplier relationships and procurement of ingredients and supplies.
• Collaborate with leadership on expansion strategies and new openings.
• Establish and track KPIs for each location to measure performance.
• Engage with local communities to enhance brand presence.

Skills

Multi-unit operations management

Financial acumen

Leadership & team building

Strategic planning

Problem solving

Communication skills

Travel ability

Education

Bachelor’s degree in Business Administration/ Hospitality Management

MBA (preferred)

Job description

Leap Brands is working with a private equity backed restaurant brand that is looking for a strong COO to join their team.

They are dedicated to providing exceptional dining experiences, impeccable service, and mouthwatering cuisine to our loyal customers. Our commitment to excellence is what sets us apart in the industry.

Position Overview:

We are seeking a seasoned and dynamic Vice President of Operations to oversee the operational excellence of our restaurant group. As the VP of Operations, you will play a crucial role in setting and achieving operational standards, driving growth, and ensuring a consistent and outstanding guest experience across all our locations.

Responsibilities:

1. Multi-Unit Management: Lead and supervise the operational teams across all 30+ restaurant locations, ensuring alignment with company objectives and standards.

2. Operational Excellence: Develop and implement standard operating procedures (SOPs) and best practices to optimize restaurant performance in areas such as quality, service, cleanliness, and efficiency.

3. Financial Management: Manage the budgets for each location, monitor financial performance, and implement cost-effective strategies to improve profitability and control costs.

4. Quality Control: Oversee food quality, presentation, and consistency across all restaurants. Ensure adherence to health and safety regulations and food safety standards.

5. Guest Experience: Maintain a strong focus on delivering an exceptional guest experience, overseeing service quality, hospitality, and guest satisfaction initiatives.

6. Staffing and Talent Development: Oversee recruitment, training, and development of management and staff. Foster a culture of accountability, teamwork, and continuous improvement.

7. Vendor and Supplier Relationships: Manage relationships with suppliers, negotiate contracts, and ensure the efficient procurement of ingredients and supplies.

8. Expansion and Growth: Collaborate with executive leadership on expansion strategies, new store openings, and acquisitions, ensuring a seamless transition into the restaurant group.

9. Performance Metrics: Establish and track key performance indicators (KPIs) for each restaurant location to measure and improve operational performance.

10. Community Engagement: Build and nurture relationships within local communities to enhance the brand’s presence and contribute to community involvement initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field. MBA is a plus.
• Proven experience in multi-unit restaurant operations management, ideally in overseeing 100 or more locations.
• Strong financial acumen and budget management skills.
• Excellent leadership, coaching, and team-building abilities.
• Exceptional problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Knowledge of the restaurant industry, including industry trends and best practices.
• Ability to travel to different locations as needed.