Chief Operating Officer, Northeast Hospital Corporation

Beth Israel Lahey Health; Beverly (MA); On-site; USD 265,000 - 300,000; Full time

Job summary

Beth Israel Lahey Health seeks a COO to lead Northeast Hospital Corporation’s operations, align with enterprise strategy, and drive patient-centered care across Beverly, Addison Gilbert, and BayRidge hospitals.

The role requires deep expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate, with a track record of innovation and high performance.

Qualifications

• Master’s degree in healthcare administration, business administration, or related field.
• Strong leadership experience in hospital/health system operations.
• Experience with population health, risk-based contracting, and care delivery models.
• Proven ability to lead in a matrixed organization and drive performance.

Responsibilities

• Lead operational strategy and oversee day-to-day hospital and ambulatory operations.
• Drive patient-centered care, quality, safety, and efficiency across departments.
• Align with enterprise strategy and manage budget, performance metrics, and governance.
• Develop and grow service lines aligned with community needs and organizational goals.

Skills

Strategic leadership

Operational leadership

Healthcare management

Budgeting & finance

Regulatory compliance

Change management

Communication

Education

Master’s in Healthcare Administration or MBA

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.About Northeast Hospital CorporationNortheast Hospital Corporation, part of Beth Israel Lahey Health, encompasses Beverly Hospital, Addison Gilbert Hospital, and BayRidge Hospital. With a consistently recognized reputation for high-quality care and safety, Beverly Hospital is home to centers of excellence in maternal-newborn health, cardiovascular services, orthopedics, and general surgical services. Addison Gilbert Hospital is an acute care facility in Gloucester with specialties in emergency medicine, adult inpatient care, oncology services, and ambulatory services. BayRidge Hospital is an inpatient psychiatric care facility in Lynn that offers high-quality mental health care, as well as substance use disorder treatment and partial hospitalization and outpatient services. Beverly, Addison Gilbert, and BayRidge Hospitals are proud members of Beth Israel Lahey Health, an integrated health system with a shared purpose of creating healthier communities—one person at a time—through seamless care and ground-breaking science, driven by excellence, innovation, and equity.Job Description:Reporting to the President, the Chief Operating Officer (COO) is responsible for leading and executing organizational strategy and overseeing day-to-day operations. The COO ensures alignment with Northeast Hospital Corporation's goals by delivering a high-quality, patient-centered care experience supported by safe, efficient, and effective operations.Working closely with the President and senior leadership team, the COO drives operational excellence, strengthens organizational performance, and advances strategic priorities. This role requires regular communication with the President regarding major initiatives, operational performance, and issues affecting the health system, community, or institutional direction.The COO leads the Senior Leadership Team in operational execution, strategic and operational planning, and goal setting. The role ensures strong collaboration across departments and clinical areas throughout Beth Israel Lahey Health (BILH) to enhance patient satisfaction, clinical quality, and operational efficiency. The COO also fosters a culture of accountability, teamwork, engagement, and continuous improvement.The ideal candidate is an experienced, collaborative leader with deep expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate, and a track record of inspiring innovation and high performance.Primary Responsibilities:Align with BILH strategy to define next steps for organizational design across Northeast Hospital Corporation and BILHBuild credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagementEstablish strong relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departmentsDevelop a deep understanding of Northeast Hospital Corporation, BILH, its culture, community, market dynamics, and competitive landscapeServe as a visible advocate for patients, employees, and the communityReinforce a culture of accountability and teamwork using clear performance metrics and data-driven decision-makingConduct a comprehensive assessment of operations and prioritize improvement opportunitiesPartner with leadership to enhance patient experience and clinical qualitySupport development and growth of key service lines aligned with community needs and organizational goalsKey Responsibilities:Operational LeadershipPlan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standardsLead implementation of strategic and operational plans in partnership with senior leadershipAlign and optimize resources to achieve organizational goals, manage budgets, and address performance variancesStrategy & GrowthCollaborate on strategic planning, business development, and service line expansionEvaluate market opportunities, demographics, and performance data to guide growth and investment decisionsDevelop and measure ROI and effectiveness of programs and initiativesPerformance ManagementEstablish and monitor key performance indicators and benchmarking metricsOversee reporting processes and communicate results to executive stakeholdersPromote continuous improvement and adoption of best practicesGovernance & ComplianceEnsure compliance with regulatory, legal, and accreditation standardsStay current on healthcare trends, regulations, and industry practices and assess their impact on operationsLeadership & Talent DevelopmentLead, develop, and evaluate senior and matrixed leadersEstablish performance expectations and foster leadership developmentPromote a culture of accountability, engagement, and collaborationProvide strategic direction and mentorship to a team of leaders, strengthening operational performance, leadership capability, and alignment with enterprise priorities across clinical, academic, and administrative domainsExternal EngagementRepresent Northeast Hospital Corporation within the community and across the BILH systemBuild strong relationships with community stakeholders and enhance organizational reputationRequired Qualifications:Master’s degree in healthcare administration, business administration, or a related field (clinical background preferred)Prior experience as a Chief Operating Officer, preferredMinimum of 10 years in healthcare leadership, including at least 5 years in an executive role within a multi-hospital systemDemonstrated success leading within a matrixed organizationExperience in service line operations, program development, and physician relationsKnowledge, Skills, and AbilitiesDeep knowledge of hospital and health system operations, strategic planning, and performance improvementCommand of the operational frameworks that underpin academic medicine, including trainee integration into clinical workflows, compensation structures and funding models that support the teaching mission.Experience with population health management, ACO models, and risk-based contractingKnowledge of managed care, including capitation and alternative payment modelsExpertise in financial management, budgeting, and resource allocationStrong understanding of regulatory requirements and compliance standardsExperience with organizational design and transformationFamiliarity with both the Massachusetts and New Hampshire healthcare landscape, regulations, and market dynamicsExperience driving community engagement through business development and clinical program deploymentStrong analytical, communication, and presentation skillsAbility to influence, negotiate, and build alignment across diverse stakeholdersProven ability to lead and develop teams and achieve measurable resultsAdditional Focus Areas:Strengthen partnerships across clinical, operational, and executive teamsBalance internal operational excellence with external community leadership and engagementPay Range:$265,000.00 USD – $300,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. In addition to base compensation, this position may be eligible for additional compensation, which may include performance-based incentive bonuses.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledEmployment: Full-timeHours/Week: 40Shift: DayCategory: Business OperationsPay Range: $265,000.00 USD - $300,000.00 USDFLSA: ExemptReq ID: JR106895