Chief Operating Officer (COO) - Integrated Facility Services

JK Consultants; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

JK Consultants seeks a Chief Operating Officer (COO) to lead the service delivery infrastructure of an integrated facility services platform. The successful candidate will have operational ownership across all service lines, ensuring revenue, margin expansion, and client satisfaction.

The role encompasses managing P&L performance, building effective leadership teams, and overseeing service integration. Candidates must have a proven backbone in multi-service-line operations and demonstrate strong leadership and operational discipline.

Qualifications

• Proven track record in senior facility services operations.
• Experience in building self-perform capability.
• Ability to manage multi-service-line integrated operations.

Responsibilities

• Own the full operational P&L across all service lines.
• Drive client retention through service quality standards.
• Build a high-accountability operations leadership team.
• Design and enforce a subcontractor management framework.

Skills

P&L Ownership

Service Integration

Client Retention

Operational Leadership

Subcontractor Management

Margin Expansion

Job description

This is an executive operating mandate for a senior leader to own the full service delivery infrastructure of an integrated facility services platform. The organization provides janitorial, mechanical, and self-perform facility management solutions to national and regional commercial accounts — where service integration, subcontractor governance, and national account retention define competitive advantage.

The incoming COO will own operations across all service lines, with direct accountability for P&L performance, service quality, client retention, and margin expansion. This is a role for an executive who builds delivery infrastructure — not one who manages vendors — a leader who has unified multi-service-line operations under a single P&L and scaled self-perform capability without sacrificing client satisfaction.

KEY LEADERSHIP MANDATES

• Enterprise P&L Ownership: Own the full operational P&L across all service lines with direct accountability for revenue, gross margin, EBITDA, and cost structure.
• Service Integration: Unify janitorial, mechanical, and self-perform service lines under an integrated delivery model that creates cross-sell opportunity and client stickiness.
• National Account Retention: Drive client retention through service quality standards, account management discipline, and proactive escalation resolution on national and regional accounts.
• Self-Perform Capability Scaling: Build and scale self-perform delivery capacity to reduce subcontractor dependency, protect margin, and improve service control.
• Subcontractor Governance: Design and enforce a subcontractor management framework that maintains quality standards, compliance, and cost discipline across all outsourced service delivery.
• Margin Expansion: Drive gross margin improvement through labor productivity, service-line efficiency, subcontractor cost management, and overhead discipline.
• Operational Leadership Development: Build a high-accountability regional and district operations leadership team capable of running autonomous, profitable service units.
• RFP & Contract Execution: Oversee the operational response to complex national RFPs and ensure contract terms, SLAs, and performance guarantees are delivered consistently.

IDEAL EXECUTIVE PROFILE

The successful candidate is a senior facility services operations executive with a track record of running multi-service-line integrated operations. You have owned a facility services P&L, built self-perform capability, managed national account delivery, and driven margin expansion through operational discipline. You build infrastructure, not vendor networks — and you lead teams that perform at national account standards.

WHAT MAKES THIS OPPORTUNITY DISTINCT

This role offers executive command of an integrated facility services platform with an established national account base, multi-service-line infrastructure, and a clear mandate to scale. You will have full operational authority to build the delivery model, develop the leadership team, and drive EBITDA performance across a growing national footprint. It is a high-accountability, high-reward seat for an executive ready to own operations at scale.