Chief Operating Officer

NORTHSTAR-BEHAVIORAL-HEALTH-NETWORK-LLC

Maplewood (MN)

On-site

USD 180,000 - 300,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental

Vision

HSA

Dependent Care

401k & Company match

Short and long term disability

EAP

Paid holidays

Paid Time off

Supportive and dedicated work enviro n

Job summary

Northstar Behavioral Health Network LLC is seeking a Chief Operating Officer to lead all SUD treatment programs, clinical operations, and organizational growth in a dynamic, patient-centered environment.

The COO will collaborate with the CEO and executive team to ensure quality, compliance, and financial performance across residential and outpatient services, MAT/MOUD, and recovery supports.

Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Behavioral Health, or related field.
7–10+ years of progressive leadership experience in behavioral health, addiction treatment, healthcare operations, or related services.
Strong knowledge of SUD treatment operations, healthcare regulations, and accreditation standards.

Responsibilities

Oversee day-to-day operations across residential and outpatient SUD programs.
Develop and implement operational strategies to support growth and patient care.
Ensure compliance with federal, state, and local regulations and accreditation standards.
Monitor KPIs, census, utilization, outcomes, staffing, and financial performance.
Lead program directors and staff with a culture of accountability and collaboration.
Partner with HR on recruitment, retention and workforce development.
Improve patient satisfaction and continuity of care across service lines.
Build relationships with referral partners, payers, and community organizations.

Skills

Strategic Leadership

Operational Excellence

Regulatory Compliance

Financial Acumen

Team Development

Communication

Relationship Building

Crisis Management

Patient-Centered Care

Education

Bachelor’s degree in Healthcare Administration or related field

Job description

Description

Join a Team That Changes Lives—Including Yours!

Northstar Behavioral Health Network is a team of professionals that specialize in serving those battling substance use disorders, specifically Opioid Use Disorder and Stimulant Use Disorder. Also specializing in those needing Intensive Residential Treatment Services (IRTS).

At Northstar Behavioral Health, we don’t just treat addiction—we transform lives. Our mission is to provide compassionate, expert care for individuals battling opioid and stimulant addiction through a multi-faceted treatment approach. But what truly sets us apart? Our people!

We believe in fostering a work environment where growth, community, and passion thrive. That means: Exciting Team Events – We celebrate our hardworking staff with engaging gatherings, fostering connections beyond the workplace. Commitment to Community – From volunteering events to local engagement initiatives, we actively give back to the community we serve. Opportunities for Career Growth – With our expanding network of over 200 clients and growing, we provide the support and tools for you to thrive professionally. A Culture of Support – Join a team that understands the importance of a workplace built on integrity, compassion, and collaboration.

The Chief Operating Officer (COO) is responsible for the strategic and operational leadership of a Substance Use Disorder (SUD) treatment organization. The COO oversees daily operations across clinical programs, residential and outpatient services, compliance, quality assurance, staff development, and financial performance. This executive ensures operational excellence while supporting high-quality, evidence-based care for individuals affected by addiction and co-occurring behavioral health conditions.

The COO partners closely with the CEO and executive leadership team to implement organizational strategy, drive growth, maintain regulatory compliance, and improve patient outcomes across all service lines.

Reporting Structure

The COO reports directly to the Chief Executive Officer (CEO) and works closely with clinical leadership, finance, HR, compliance, and business development teams.

Job Key Responsibilities:

Operational Leadership

Oversee day-to-day operations of all SUD treatment programs, including residential, outpatient, MAT/MOUD, recovery support, and behavioral health services.
Develop and implement operational strategies that support organizational growth, efficiency, and patient care excellence.
Ensure consistent delivery of high-quality, trauma-informed, and evidence-based treatment services.
Monitor operational KPIs, census, utilization, patient outcomes, staffing metrics, and financial performance.

Regulatory Compliance & Accreditation

Ensure compliance with all federal, state, and local regulations related to behavioral health and addiction treatment.
Maintain readiness for audits and reviews, including standards from Substance Abuse and Mental Health Services Administration.
Oversee risk management, incident reporting, HIPAA compliance, and quality assurance initiatives.

Financial & Strategic Management

Collaborate with finance leadership on budgeting, forecasting, revenue cycle performance, and cost management.
Drive operational efficiencies while maintaining exceptional patient care standards.
Support new program development.
Participate in strategic planning and long-term organizational growth initiatives.

Leadership & Team Development

Lead, mentor, and develop program directors, clinical leaders, and operational staff.
Foster a culture of accountability, compassion, collaboration, and continuous improvement.
Partner with HR on recruitment, retention, employee engagement, and workforce development initiatives.
Support leadership training and succession planning across departments.

Clinical & Patient Experience Support

Partner with clinical leadership to improve patient satisfaction, continuity of care, and treatment outcomes.
Promote integrated care models addressing substance use, mental health, and social determinants of health.
Ensure ethical, patient-centered service delivery across all programs.

Community & External Relations

Build relationships with referral partners, healthcare systems, payers, government agencies, and community organizations.
Represent the organization in industry and community initiatives.
Support business development and referral growth strategies.

Benefits

We provide a comprehensive benefits package designed to support your health, well-being, and financial future, including:

Medical Insurance
Dental
Vision
HSA
Dependent Care
401k & Company match
Short and long term disability
EAP
Paid holidays
Paid Time off
Supportive and dedicated work environment

Requirements

Required

Bachelor’s degree in Healthcare Administration, Business Administration, Behavioral Health, or related field.
7–10+ years of progressive leadership experience in behavioral health, addiction treatment, healthcare operations, or related services.
Strong knowledge of SUD treatment operations, healthcare regulations, and accreditation standards.
Demonstrated experience managing multi-program operations.
Proven leadership, financial management, and organizational development skills.

Preferred

Master’s degree (MBA, MHA, MPH, or related field).
Experience with residential treatment, outpatient services, MAT/MOUD programs, and behavioral healthcare systems.
Familiarity with value-based care models and payer contracting.
Licensure or certification in healthcare or behavioral health administration is a plus.

Core Competencies