Chief Operating Leader - Premier Live Events

Zazios; Center (IN); On-site; USD 180,000 - 210,000; Full time

Job summary

Kalamazoo Event Center is seeking a Chief Operating Officer to provide strategic leadership and oversee all activities across concerts, sports, and live events. You will drive guest experience, revenue growth, and operational excellence while leading venue operations, food & beverage, guest services, and partnerships.

The role requires a proven track record in managing large-scale, revenue-intensive venues with strong leadership and collaboration skills to coordinate across Sales, Marketing,

Qualifications

• Bachelor’s degree in a related field as listed in qualifications.
• Proven executive leadership experience in venue management or equivalent.
• Strong financial and operational acumen for large-scale events.

Responsibilities

• Strategic Venue Leadership and operational planning for the Event Center and Athletic Performance Center.
• Oversee all facets of venue operations including front-of-house, guest services, facilities, concessions, security, production, and event execution.
• Drive revenue growth and financial management across ticketing, F&B, merchandise, and partnerships.
• Lead a multidisciplinary team and promote a guest- and partner-focused culture.
• Manage relationships with tenants, sponsors, and contracted partners; ensure brand standards and safety.

Skills

Executive leadership

Strategic planning

Financial acumen

Guest experience

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Sports Management / Hospitality / Business Administration

Job description

Kalamazoo Event Center is seeking a Chief Operating Officer to provide strategic leadership and oversee all activities across concerts, sports, and live events. You will drive guest experience, revenue growth, and operational excellence while leading venue operations, food & beverage, guest services, and partnerships.

The role requires a proven track record in managing large-scale, revenue-intensive venues with strong leadership and collaboration skills to coordinate across Sales, Marketing,