Chief of Staff to CCO

Avid; Northern (KY); Hybrid; USD 213.000 - 319.000; Vollzeit

Zusammenfassung

Avid seeks a Chief of Staff to the Chief Customer Officer to partner with global leaders and drive decisions, operations, and cross‑functional collaboration. You will advance the vision, coordinate initiatives, and ensure strategic execution across the customer organization.

You will own business planning, reporting dashboards, meeting cadences, budget planning, and communications with senior leaders, delivering high-impact insights and ensuring confidentiality and discretion.

Qualifikationen

• Bachelor's degree in business administration or related field.
• 10+ years of customer operations experience or in a post-sales role.
• 5+ years in project or program management.
• Senior-level leadership experience in customer and business operations in a SaaS/Technology company.
• Sound judgment and discretion handling confidential and sensitive issues.
• Proven experience managing complex cross-functional projects.
• Excellent verbal and written communication with senior executives.

Aufgaben

• Strategic partnership: advise the CCO and drive execution of customer and post-sales strategies.
• Manage the business planning process with the customer leadership team to support annual planning.
• Lead cross-functional initiatives for the customer organization to resolve transformation programs.
• Partner with other customer leadership to set and drive operational priorities and initiatives.
• Develop dashboards and analytics; report metrics and insights to align on KPIs.
• Drive weekly leadership meetings, All Hands, QBRs and quarterly operating reviews.

Kenntnisse

Leadership

Strategic thinking

Project management

Cross-functional collaboration

Confidentiality

Executive communication

Ausbildung

Bachelor's degree in business administration or related field

Jobbeschreibung

## Chief of Staff to CCOApply: United States of America: Full time: Posted Yesterday: PR00006551### ****It's fun to work in a company where people truly **BELIEVE** in what they're doing!*****We're committed to bringing passion and customer focus to the business.*ABOUT AVIDAvid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.To learn how Avid powers greater creators or for more information, visit www.avid.com.JOB SUMMARYThe Chief of Staff will serve as the right-hand person to the Chief Customer Officer (CCO). This highly visible role will be partnering closely with global senior leaders across the organization to drive decisions, operational efficiencies and cross-collaboration efforts, playing a pivotal role in ensuring the successful execution of our vision and strategy. This role demands a strategic thinker with exceptional project management skills, capable of driving initiatives forward with precision and efficiency. You will serve as a trusted advisor to the executive team, facilitating communication, fostering collaboration, and spearheading critical projects to advance the company's objectives.KEY RESPONSIBILITIES* Strategic Partnership: Act as a trusted advisor and operational partner to the CCO, facilitating decision-making and execution of customer and post-sales strategies; represent the CCO in cross-functional forums as needed.* Strategic Planning: Manage the business planning process in collaboration with the customer leadership team to support and inform decisions related to annual planning* Cross-functional Collaboration: Lead cross-functional initiatives for the customer organization in partnership with business leads and project managers to resolve transformation initiatives.* Customer Operations Scaling: Partners with other members of customer leadership team to set and lead priorities, proactively suggest, define, launch, and drive operational initiatives.* Reporting & Insights: Strategize and assess with CCO on the customer performance metrics and results. Work with leaders to align on the business metrics that matter. Develop performance dashboards, coordinate reporting of metrics and analytics, review and analyze data to identify trends and recommend solutions to drive higher impact.* Strategy, Design, and Running of Meeting Cadences: Drive Customer leadership team weekly meetings, All Hands, QBRs; lead staff meetings, and strategy sessions, work across teams to drive preparation for and lead quarterly operating review meetings.* Budget Planning and Management: Partner with finance and Customer leadership on operating budget planning across the organization.QUALIFICATIONS* Bachelor's degree in business administration, or a related field.* 10+ years of customer operations business experience or in a post-sales role* 5+ years of experience in project or program management* Demonstrated senior-level leadership experience in customer and business operations in a leadership or chief of staff capacity within a SaaS or Technology company* Sound judgment, critical thinking ability, and ability to adhere to the utmost confidentiality and exercise discretion with confidential and sensitive issues.* Proven experience in managing complex projects with cross-functional teams* Strong analytical skills with the ability to develop and implement effective operation strategies* Excellent verbal and written communication abilities with experience presenting to senior executives* Proven track record of leading teams and driving organizational change*Avid is an equal opportunity employer.* *We celebrate diversity and are committed to creating an inclusive environment for all employees.***Pay Range US - $212,800 - $319,200 USD***The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.*