Chief of Staff, Consumer & Business Services

salesforce.com, inc.; San Francisco (CA); Hybrid; USD 164,000 - 285,000; Full time

Job summary

Salesforce is seeking a Chief of Staff for the EVP of Consumer & Business Services (CBS) to drive priorities, orchestrate executive engagements, and translate complex strategy into action.

The role requires 7+ years in strategy/operations, exceptional storytelling, and the ability to influence across a matrixed organization. This hybrid position involves in-office three days per week and close collaboration with multiple teams across Salesforce.

Qualifications

• 7+ years of experience in strategy, operations, consulting, Chief of Staff, customer strategy or related roles.
• Outstanding executive storytelling and communication skills, including briefing documents and narratives for senior executives and customers.
• Strong customer orientation with ability to understand account context, business challenges and priorities.
• Proven ability to build relationships with senior executives and lead through influence in a matrixed org.
• Exhibits excellent judgment, executive presence and discretion; knows what to elevate, delegate or deprioritize.
• Strong operational discipline and ability to manage multiple high-priority initiatives with attention to detail.

Responsibilities

• Partner with the EVP on CBS priorities, translating strategy into action and driving focus, accountability and follow-through across the leadership team.
• Own executive briefing excellence, ensuring the EVP is prepared for internal, customer and industry engagements with concise, insightful briefings and clear asks.
• Orchestrate strategic customer engagement with account teams, Marketing and leaders to prioritize engagements and shape objectives and narratives.
• Drive excellence across SICs and high-priority customer events by reviewing agendas, attendees, executive roles and outcomes.
• Shape CBS industry and customer narratives by translating market, customer and AI trends into compelling POVs and engagement strategies.
• Serve as connective tissue across Salesforce, building relationships with Chiefs of Staff and leadership teams to stay ahead of enterprise priorities.
• Collaborate with the EVP’s Executive Assistant and Sales Strategy to ensure clear ownership of priorities and cadences.
• Coordinate EVP priority rhythms across customer engagement and cross-OU initiatives for alignment and progress.
• Support CBS consumption orchestration by linking priorities, customer signals and leadership actions.
• Drive high-priority cross-functional initiatives on the EVP’s behalf, bringing stakeholders together to move work forward.
• Represent the EVP in internal meetings with sound judgment and discretion.

Skills

Strategic thinking

Executive storytelling

Customer orientation

Influence & relationship-building

Judgment & discretion

Operational discipline

Adaptability

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
The Chief of Staff role sits at the right hand of the EVP of Consumer & Business Services (CBS), creating scale and impact across the organization's biggest priorities. You'll be the trusted thought partner who orchestrates executive engagements, shapes customer and industry narratives, and keeps the leadership team focused and accountable - a role built for someone who thrives on turning complexity into clarity. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing

• Partner with the EVP on CBS priorities, translating strategy into action and driving focus, accountability and follow-through across the leadership team.
• Own executive briefing excellence, ensuring the EVP is exceptionally prepared for key internal, customer and industry engagements through concise, insight-rich briefings, strong narratives, clear recommendations and defined asks.
• Orchestrate strategic customer engagement, partnering with account teams, Marketing and functional leaders to prioritize the right engagements, shape objectives and storylines, and ensure strong preparation and follow-through.
• Drive excellence across SICs and high-priority customer events by reviewing agendas, attendees, executive roles, content and desired outcomes so each engagement is purposeful and differentiated.
• Shape CBS industry and customer narratives by partnering with Marketing and other stakeholders to translate market, customer and AI trends into compelling points of view and engagement strategies.
• Serve as connective tissue across Salesforce, building relationships with Chiefs of Staff and leadership teams company-wide to stay ahead of enterprise priorities and decisions that may impact CBS.
• Partner closely with the EVP's Executive Assistant and Sales Strategy team to ensure clear ownership across executive priorities, operating cadences and follow-through.
• Orchestrate the EVP's priority rhythms across strategic customer engagement, CRO priorities and cross-OU initiatives, ensuring stakeholders are aligned and actions move forward.
• Support CBS consumption orchestration, connecting priorities, customer signals, leadership actions and cross-functional teams to accelerate adoption across the OU.
• Drive high-priority cross-functional initiatives on behalf of the EVP, bringing the right stakeholders together to move work to resolution.
• Represent the EVP in internal meetings and initiatives as appropriate, exercising strong judgment and discretion.

You're Our Person If...

• You have 7+ years of experience in strategy, operations, consulting, Chief of Staff, customer strategy or related roles.
• You bring exceptional strategic thinking and can quickly synthesize complex information into a clear point of view, recommendation or action.
• You have outstanding executive storytelling and communication skills, including experience developing briefing documents, presentations and narratives for senior executives and customers.
• You have a strong customer orientation and can understand account context, business challenges and executive priorities.
• You've demonstrated the ability to build relationships with senior executives and lead through influence across a highly matrixed organization.
• You exercise excellent judgment, executive presence and discretion, knowing what to elevate, solve, delegate or deprioritize.
• You have strong operational discipline and can manage multiple high-priority initiatives with attention to detail and consistent follow-through.
• You're comfortable operating in a fast-paced environment with ambiguity, complexity and changing priorities.

Even Better If...

• You're a creative thinker who brings new ideas and approaches to customer engagements, industry moments and leadership priorities.
• You have experience operating at a Senior Manager or Director level.
• You have high comfort with AI and productivity tools and can use technology to improve research, synthesis, content development and executive effectiveness.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $164,000 - $261,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $285,300 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.