Chief of Staff

Morgans Wonderland Management Company; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Season Pass discounts

Life insurance

Job summary

Morgan's Wonderland Management Company is seeking a Chief of Staff to work directly with the Group President to advance priorities, strengthen operational effectiveness, and support growth across Morgan's entities.

This hands-on role focuses on follow-through, tracking commitments, and driving initiatives with cross-functional teams. It requires executive-level collaboration without direct reports and a strong emphasis on accountability and timely execution.

Qualifications

• Bachelor's degree in business, management, nonprofit leadership, or related field; equivalent relevant experience may be considered.
• 7+ years of progressive experience in operations, project leadership, organizational management, consulting, or related work.
• Track record of managing complex initiatives with multiple stakeholders and competing priorities.
• Strong business judgment and problem-solving, and written and verbal communication skills.
• Ability to influence results and establish accountability without direct supervisory authority.
• Excellent organization, attention to detail, independence, integrity, discretion, and adaptability.

Responsibilities

• Advance strategic priorities and operational objectives for the Group President.
• Own special projects, operational assignments, and organizational initiatives.
• Translate executive direction into actionable plans with objectives, timelines, deliverables, and accountability.
• Anticipate challenges, resolve issues, and maintain momentum across concurrent initiatives.
• Provide concise updates on progress, risks, decisions, and actions.
• Collaborate with Morgan's leaders to coordinate activity and align across units.
• Establish ownership, milestones, and follow-up processes for initiatives.
• Identify operational gaps and improvements; implement practical solutions.
• Promote accountability and collaboration without direct reporting authority.
• Evaluate and execute new initiatives, programs, partnerships, and organizational opportunities.

Skills

Strategic thinking

Project leadership

Cross-functional collaboration

Communication

Influence without authority

Education

Bachelor's degree in business/related field

Tools

MS Office

Excel advanced

Job description

Description

Morgan's is seeking a highly organized, collaborative, and execution-focused Chief of Staff to work directly with the Group President in advancing organizational priorities, strengthening operational effectiveness, and supporting continued growth.

The Chief of Staff serves as a trusted strategic and operational partner to the Group President, translating direction into action, managing high-priority initiatives, and ensuring accountability and follow-through across the organization.

This is a hands-on role built around follow-through. As a member of the Executive Leadership Team (ELT), the Chief of Staff manages ongoing projects and initiatives across multiple entities, tracks commitments and deadlines, and follows up with key stakeholders to drive results.

Requirements

Executive Priorities & Operational Execution

• Serve as an extension of the Group President in advancing strategic priorities and operational objectives.
• Own special projects, operational assignments, and organizational initiatives delegated by the Group President.
• Translate executive direction into actionable plans with defined objectives, timelines, deliverables, and accountability.
• Anticipate challenges, resolve issues, remove obstacles, and maintain momentum across concurrent initiatives.
• Provide concise updates on progress, risks, decisions needed, and recommended actions.

Cross-Functional Coordination & Accountability

• Collaborate with leaders across Morgan's to coordinate activity and advance shared organizational goals.
• Facilitate alignment and execution for initiatives spanning multiple departments or business units.
• Establish ownership, milestones, and follow-up processes for assigned initiatives.
• Identify operational gaps and improvement opportunities; recommend and implement practical solutions.
• Promote accountability and collaboration without relying on formal reporting authority.

Executive Leadership Team Participation

• Participate actively in regular executive meetings, planning sessions, and leadership discussions.
• Help turn leadership decisions into coordinated action plans and measurable outcomes.
• Track key executive commitments and deliverables and elevate emerging risks and interdependencies.
• Support leadership alignment while respecting the decision-making authority of existing executives.

Strategic Initiatives & Organizational Growth

• Evaluate and execute new initiatives, programs, partnerships, and organizational opportunities as assigned.
• Research alternatives, develop recommendations and business cases, and lead selected initiatives from concept through implementation.
• Coordinate stakeholders, resources, and activities necessary to achieve project objectives.
• Support change initiatives, process improvements, new operating models, and organizational expansion readiness.

Business Analysis & Executive Decision Support

• Gather, synthesize, and present information for informed executive decisions.
• Prepare operational summaries, reports, presentations, and recommendations.
• Monitor relevant performance measures and progress against assigned objectives.
• Support budget analysis, resource planning, vendor coordination, and operational assessments as assigned.
• Exercise discretion and confidentiality with sensitive organizational matters.

Qualifications:

Required

• Bachelor's degree in business, management, nonprofit leadership, or related field; equivalent relevant experience may be considered.
• Seven (7) or more years of progressive experience in operations, project leadership, organizational management, consulting, or related work.
• Track record of managing complex initiatives with multiple stakeholders and competing priorities.
• Strong business judgment and acumen, problem-solving, and written and verbal communication skills.
• Ability to influence results and establish accountability without direct supervisory authority.
• Excellent organization, attention to detail, independence, integrity, discretion, and adaptability.

Preferred

• Experience working directly with a CEO, President, or senior executive.
• Experience in complex, multi-entity or mission-driven organizations.
• Background in business operations, consulting, strategic project management, or organizational transformation.
• Familiarity with nonprofit operations, financial management, reporting, and process or systems improvement.

Attributes for Success

• Execution-oriented: Owns assignments and delivers measurable results.
• Resourceful and proactive: Anticipates needs and advances work without detailed instruction.
• Collaborative and influential: Builds trust and works effectively without positional authority.
• Strategic and practical: Connects broader objectives to operational details.
• Adaptable: Operates effectively as priorities and responsibilities evolve.
• Mission-aligned: Supports inclusion, accessibility, and belonging for people of all abilities.

Reporting Relationship & Decision-Making Authority

The Chief of Staff acts within authority expressly delegated by the President. Although the role has no direct reports, it leads assigned initiatives, coordinates with department executives, and drives accountability for agreed deliverables. It does not replace or supersede the operating authority of existing executive leaders; its purpose is to expand the President’s capacity and strengthen cross-functional execution.

Measures of Success

• Timely, effective completion of presidential assignments and initiatives.
• Demonstrable progress on organizational priorities and executive commitments.
• Stronger cross-functional coordination, communication, and accountability.
• Practical resolution of operational challenges and high-quality executive recommendations.
• Sound independent judgment and appropriate escalation to the Group President.
• Trust and productive working relationships across the Executive Leadership Team.

Working Conditions:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

• Work is performed in a fast-paced office environment.
• Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative.
• Occasional stooping and bending with regular lifting of up to 20 pounds is required.
• Ability to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Use best practices and demonstrates up-to-date knowledge and skills in technology.
• Will require TX DL as the role with flex and work at different entities when required

Total Rewards Summary:

• Health and wellness benefits - health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan's pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions.
• Time-off and leave benefits - 3 Weeks of PTO accrual and 40 hours can be rolled over to the next calendar year. 11 holidays per year with paid parental leave.
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurse Line available (24/7).

Morgan's Wonderland is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, military status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. Morgan's Wonderland prohibits discrimination, harassment, and retaliation in all employment practices.