Chief of Staff

New-York-City-Department-of-Youth-and-Community-Development; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Job summary

The New York City Mayor’s Office is seeking a Chief of Staff for the Deputy Mayor for Health and Human Services to partner across agencies, optimize operations, and drive strategic initiatives with data-driven decision making.

You will supervise teams, manage high-priority projects, coordinate communications, prepare policy briefings, and support senior leadership in advancing Mayoral priorities while sustaining an inclusive, efficient public service.

Qualifications

• Master’s degree in public health, public administration, public policy, social work, economics, business, law or related fields and at least 2 years of related work experience; or a bachelor’s degree with at least 5 years of related experience.
• Understanding of New York City health and human services policy issues and government agencies; knowledge of NYC bodies is a plus.
• Excellent communication, writing, research, analytical and organizational skills; experience in government and procurement processes is preferred.
• Business operations, process design, and project management experience.
• Ability to manage multiple, competing priorities in a dynamic environment.
• Ability to interact effectively across all levels of the organization.
• Proven ability to follow through on complex projects from ideas to implementation.
• Excellent written and verbal communication skills and ability to translate complex information into clear presentations.

Responsibilities

• Supervise DMHHS team members and manage daily operations, advising on long-term strategies with HHS agencies.
• Manage high-priority projects for the Deputy Mayor, ensuring timely deliverables and issue resolution.
• Coordinate hiring decisions and provide oversight of organizational issues within City Hall and agencies.
• Coordinate communications and outreach strategies with units, agencies, and external stakeholders.
• Generate policy briefing documents, work plans, agendas, and memo follow-ups.
• Oversee and monitor agency projects to meet goals and timelines in collaboration with leadership.
• Initiate special projects, mitigate political and operational challenges.
• Support senior leadership decision-making and serve as confidant and advisor.
• Develop channels and tactics to advance DMHHS goals and build stakeholder awareness.
• Maintain a regular communication plan to keep teams informed with up-to-date information.
• Advance Mayoral policy priorities and develop proposals with agency leadership.
• Assist in addressing confidential organizational issues and advise on hiring/appointments.

Skills

Communication skills

Project management

Policy analysis

Time management

Stakeholder engagement

Education

Master's degree

Bachelor's degree

Job description

The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

The Team You’ll Work With: The Office of the Deputy Mayor for Health and Human Services is responsible for ensuring that agencies that oversee the City’s social services programming are run compassionately, equitably and effectively, and that the City’s public health and healthcare delivery systems are delivering results for all New Yorkers. Overseeing a portfolio with a combined budget of over $29B annually and a workforce of approximately 68,000 staff, the Office of the Deputy Mayor for Health and Human Services is focused on implementing bold efforts within and across City agencies and Mayor’s Offices.

Agencies and Mayor’s Offices reporting to the Deputy Mayor for Health and Human Services include: NYC Health + Hospitals, Department of Health and Mental Hygiene, Office of Chief Medical Examiner, Department of Social Services (Human Resources Administration and Department of Homeless Services), Administration for Children’s Services, Department for the Aging, Department of Veterans’ Services, and the Mayor’s Office of Immigrant Affairs, the Mayor’s Office to End Domestic and Gender-Based Violence, the Mayor’s Office of Community Mental Health, and the Mayor’s Office for People with Disabilities.

The Problems You’ll Solve: Reporting to the Deputy Mayor for Health and Human Services, the Chief of Staff will collaborate closely with agencies and Mayor’s Office units to implement strategic initiatives that optimize operations and drive efficiency across the Deputy Mayor’s portfolio. This individual is a trusted advisor to the Deputy Mayor and supports executive decision-making by using relevant data to ensure operational efficiency and effectiveness. The Chief of Staff represents the Deputy Mayor and other key executives across the Administration in delegated projects and initiatives designed to achieve the agency’s priorities and objectives.

• Supervise DMHHS team members including management of staff daily operations, advising team on immediate and long-term strategies with HHS agencies, managing ongoing crises and liaising between staff and Deputy Mayor, along with the Chief of Staff.
• Manage a variety of high-priority projects for the Deputy Mayor, driving towards goals, ensuring timely completion of deliverables, troubleshooting issues.
• Support the Deputy Mayor with oversight of operational or organizational issues as well as advising on key hiring or appointments.
• Coordinate with units, agencies, boards, organizations, and institutions relevant to the work of the Deputy Mayor.
• Coordinate and manage communications and outreach strategies and ensure positive and efficient relationships between all stakeholders.
• Generate policy briefings and project-related documents including project work plans, meeting agendas, items for follow-up, and decision memos.
• Assist in overseeing and monitoring agency/unit projects and initiatives to ensure that goals and timelines are met, in coordination with appropriate unit/agency leadership and key staff within the Mayor’s Office.
• Initiates and spearheads special projects and initiatives; mitigating political and operational challenges.
• Assists in facilitating decision-making with the Senior leadership team; acts as confidant, sounding board, and advisor to offer sound perspective and guidance.
• Help to create/facilitate communication channels, strategies, and tactics that support the DMHHS goals.
• Build trusted relationships with key stakeholders within the organization to generate proper levels of awareness and adoption of the team’s objectives and goals.
• Maintain a consistent communication and socialization plan to ensure teams have the most up to date information.
• Work with units/ agencies to advance Mayoral policy priorities and develop policy proposals with agency leadership related to agency objectives and advance for the Deputy Mayor and/or Mayor decision-making.
• Assist the Deputy Mayor with oversight of confidential structural or organizational issues facing agencies within the portfolio, as well as advising on key hiring or appointments within City Hall and the agencies.
• Serve as surrogate for the Deputy Mayor in meetings with City senior leadership and external stakeholders, including those where decision making capacity is required.

Minimum Qualifications

• A master’s degree in public health, public administration, public policy, social work, economics, business, law or related fields, and at least 2 years of related work experience; or a bachelor’s degree from an accredited college, and at least 5 years of related experience
• An understanding of the health and human services policy issues related to New York City and the provision of services across its five boroughs; an understanding of New York City’s government agencies and/or community-based organizations a plus
• Excellent communication, writing, research, analytical and organizational skills, with ability to rapidly Experience working in government; prior experience with administrative and procurement processes preferred
• Business operations, process design, and project management experience
• Ability to operate independently with excellent time management skills and confirmed ability to deliver on multiple, competing priorities in a dynamic environment
• Ability to effectively interact with people and partners across all levels within an organization
• Proven ability to follow through on complex projects from ideas to implementation
• Excellent written and verbal communication skills, with the ability to translate complex technical information into clear and compelling presentations for an array of audiences

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.