Chief of Staff

Maven AGI, Inc.; Boston (MA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary & equity

Comprehensive benefits

Impactful AI work

Job summary

Maven AGI, Inc. is hiring a Chief of Staff to the CEO to act as a strategic partner and execution engine as we scale our enterprise AI platform for customer support. You will drive alignment across product, GTM, engineering, and operations, turning priorities into concrete plans with measurable outcomes.

You will lead high-priority initiatives, prepare executive communications, and develop robust operating cadences to accelerate growth while maintaining clarity and speed in decision-making.

Qualifications

• 5+ years of experience in a high-growth startup, management consulting, investment banking, product operations, or a similarly fast-paced environment.
• Background in venture capital or top-tier management consulting; former VC experience strongly preferred.
• Deep familiarity with investor processes, including financial modeling, data room construction, and fundraising support.
• Proven ability to lead and execute change management initiatives in fast-growing organizations.
• Strong strategic thinker who can translate vision into execution, structure, and results.
• Excel at cross-functional collaboration and can influence outcomes without formal authority.
• Thrives in ambiguity and can independently prioritize, execute, and iterate quickly.
• Exceptional written and verbal communication skills and can synthesize complex ideas with clarity.
• Highly organized, detail-oriented, and capable of managing multiple high-stakes workstreams at once.

Responsibilities

• Partner closely with the CEO to drive strategic planning, goal-setting, and execution across the company.
• Own and lead cross-functional, high-priority initiatives—from new product bets to operational improvements.
• Act as a connective layer between teams, ensuring alignment on priorities, timelines, and outcomes.
• Prepare executive briefings, internal communications, and decision memos that distill complex topics clearly.
• Identify gaps, risks, and opportunities early—and proactively drive solutions.
• Improve operating cadence (OKRs, metrics, exec meetings, planning processes) to help the company scale effectively.
• Represent the CEO in meetings when appropriate and follow through to ensure decisions turn into action.

Skills

5+ years experience

Startup experience

Management consulting

Venture capital

Financial modeling

Data-driven decisions

Cross-functional collaboration

Executive communication

Job description

Company Overview

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview

We are hiring a Chief of Staff to the CEO to serve as a strategic partner to our CEO and leadership team as we scale an enterprise AI platform transforming customer support and operations. This role is designed for a highly analytical, execution-oriented leader who thrives at the intersection of strategy, operations, and communication.

As Chief of Staff, you will act as a force multiplier for the CEO—driving alignment across the company, owning critical initiatives, and ensuring that Maven AGI executes with speed, clarity, and rigor. You’ll operate across product, go-to-market, engineering, and operations, helping turn company-level priorities into concrete plans and measurable outcomes.

This is a high-impact role with broad exposure to company strategy, executive decision-making, and the challenges of scaling an AI-first enterprise business.

What You’ll Do

• Partner closely with the CEO to drive strategic planning, goal-setting, and execution across the company
• Own and lead cross-functional, high-priority initiatives—from new product bets to operational improvements
• Act as a connective layer between teams, ensuring alignment on priorities, timelines, and outcomes
• Prepare executive briefings, internal communications, and decision memos that distill complex topics clearly
• Identify gaps, risks, and opportunities early—and proactively drive solutions
• Improve operating cadence (OKRs, metrics, exec meetings, planning processes) to help the company scale effectively
• Represent the CEO in meetings when appropriate and follow through to ensure decisions turn into action

Who You Are

• Have 5+ years of experience in a high-growth startup, management consulting, investment banking, product operations, or a similarly fast-paced environment
• Background in venture capital or top-tier management consulting; former VC experience strongly preferred
• Deep familiarity with investor processes, including financial modeling, data room construction, and fundraising support
• Proven ability to lead and execute change management initiatives in fast-growing organizations
• Are a strong strategic thinker who can translate vision into execution, structure, and results
• Excel at cross-functional collaboration and can influence outcomes without formal authority
• Thrives in ambiguity and can independently prioritize, execute, and iterate quickly
• Have exceptional written and verbal communication skills and can synthesize complex ideas with clarity
• Are highly organized, detail-oriented, and capable of managing multiple high-stakes workstreams at once
• Are comfortable using data and metrics to drive decisions and measure impact
• Have led or supported company-wide initiatives involving multiple senior stakeholders
• Are known for anticipating needs, spotting issues before they **escalate**, and acting proactively

How You Show Up

What unites us is our Values and the passion we share to live by them:

• We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
• We are bold in action. - You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
• We are data-driven and insight guided. - You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
• We are stronger together. - You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.