Chief of Advanced Metering Infrastructure (AMI) & Strategic Initiatives

City of Hollywood, Florida; Florida; Sur place; USD 95 000 - 135 000; Plein temps

Avantages offerts par ce poste

4-Day Work Week

Health Insurance

Paid Time Off

Pension Plan

Résumé du poste

The City of Hollywood, Florida seeks a professional to manage AMI data integration, utility billing operations, and customer service delivery. Under the Deputy Director of Finance, this role bridges field data with municipal water/sewer financial reporting.

The incumbent ensures seamless data flow and audits to support accurate invoicing. The role directs AMI network operations, targets 99%+ read rates, coordinates with Public Utilities crews, and oversees Tyler Munis billing modules.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or related field.
• 5–7 years in utility operation/administration with 3+ years supervisory experience.
• Experience with AMI/AMR systems and CIS is required; PMP/ CPM is a plus.

Responsabilités

• Direct AMI network operations, including endpoints, collectors and data management.
• Maintain 99%+ read rates for monthly billing and supervise billing workflows.
• Coordinate with Public Utilities field crews on tampering, leaks, and anomalies.
• Oversee Tyler Munis utility billing module and rate setup for multiple services.
• Lead Revenue Analysts and provide data-driven insights on revenue integrity.
• Develop real-time dashboards and pursue grants for smart infrastructure.

Connaissances

AMI knowledge

Leadership

Data analysis

CIS software

Formation

Bachelor’s degree in Finance/Accounting/IS

MBA/MPA preferred

Outils

Tyler Munis

CIS software

Description du poste

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood.

For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl.

JOB SUMMARY:

This is a professional and technical management position responsible for planning, directing, and coordinating the City’s Advanced Metering Infrastructure (AMI) data integration, utility billing operations, and customer service delivery. Under the direct supervision of the Deputy Director of Finance or designee, the incumbent acts as the critical bridge connecting public utility field data with municipal water and sewer financial reporting. The position ensures the efficient processing of automated water meter telemetry, strict oversight of revenue collection, and high‑fidelity reporting. Work is performed with considerable independence within the framework of City ordinances, and performance is evaluated via audits, budget variances, and divisional key performance indicators (KPIs).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Directs the operation and maintenance of the AMI mesh network, including endpoints, collectors, and data management software.
• Monitors telemetry health reports and network capture rates across the City's smart grid endpoints to ensure a 99%+ read success rate for monthly billing cycles.
• Coordinates with Public Utilities field crews to address meter tampering, non-transmitting nodes, leaks, or sudden consumption changes flagged by the software.
• Collaborates with IT and GIS teams to ensure seamless data integrity between the AMI software and the City’s Billing/ERP systems.
• Manage relationships with hardware and software vendors, overseeing contract renewals and firmware updates.
• Provide high-level strategic direction and evaluation for AMI Administrators and operational Supervisors to ensure the technical network operates at maximum uptime;
• Provide oversight for the daily administration of the utility billing module within Tyler Munis or related software to ensure timely and accurate setup of rates and generation of invoicing for Water, Sewer, Stormwater, and Sanitation services.
• Conducts structural validation on automated rate adjustments and flags fiscal leakage, unbilled consumption, or anomalies before final monthly billing cycles close.

• Partners directly with the Public Utilities finance and accounting team to review, verify, and execute utility billing journal entries, ensuring all accounts receivable, consumption adjustments, and aging balances accurately impact the general ledger and municipal financial statements.
• Provides strategic leadership to the Customer Service team, optimizing performance frameworks, call response times, and resolution quality.
• Partners closely with the Treasury Division to ensure daily payment receipts, lockbox data, web payments, and frontline cashier balances reconcile accurately with customer accounts in Tyler Munis.
• Utilizes AMI data to develop Proactive Leak Notification programs, reducing billing disputes and helping customers conserve water.
• Acts as the final escalation point for complex billing and high‑bill adjustment disputes requiring technical data analysis or pool‑fill exceptions.
• Develops and implements a roadmap for the "Smart Utility" of the future, including real‑time consumption dashboards for residents.
• Identify and pitch digital process improvements (e.g., self‑service customer web portals, mobile billing tracking) directly to Department of Public Utilities Finance leadership to lower operational overhead.
• Analyzes utility data trends to provide the Director with strategic insights on water loss (Non‑Revenue Water) and overall infrastructure health.
• Leads departmental change management efforts when transitioning to new software or hardware and identifies/applies for state and federal grants related to water conservation and smart infrastructure.
• Assigns, reviews, and oversees the work of Revenue Analysts to isolate data anomalies, map revenue collection curves, and optimize utility enterprise fund performance.
• Directly supervises, trains, and evaluates utility billing managers and supervisors, and customer service and billing staff. Handles first‑tier disciplinary evaluations and sets data‑integrity metrics for the team.
• Responds to and assists in emergency management operations, storm recovery efforts, or system restorations as assigned during activated emergency periods.
• Ensures all divisional data, billing records, and customer communications are managed and retained in strict compliance with Florida Public Records and Sunshine Laws.

EDUCATION/EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Bachelor’s degree from an accredited university in Finance, Accounting, Business Administration, Information Systems, or a closely related field.
• Five (5) to seven (7) years of progressive professional experience in utility operation and administration (Water/Sewer/Stormwater preferred), municipal revenue functions, or smart meter data logistics, including at least three (3) years of direct supervisory experience over a billing or data division. Demonstrated experience with Advanced Metering Infrastructure (AMI) or Automated Meter Reading (AMR) systems and utility billing/customer information systems (CIS).

Preferred:

• Master’s degree in Business Administration (MBA), Public Administration (MPA), Information Systems, or a related technical discipline.
• Three (3) or more years of hands‑on experience administering Tyler Munis Utility Billing modules. Experience managing or administering water utility AMI systems, including Sensus, Neptune, Badger, or Itron networks.
• Professional certification such as Project Management Professional (PMP), Certified Public Manager (CPM), Lean Six Sigma, or other recognized process‑improvement certification, and previous experience working for a Florida municipality, with knowledge of Florida public records requirements and local government utility operations, ordinances, and regulatory requirements is preferred.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver’s License: With proof of automobile insurance
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of utility operations and administration, including water, sewer, and stormwater utility functions, utility billing, revenue management, account administration, and customer service practices.
• Knowledge of Advanced Metering Infrastructure (AMI) and Automated Meter Reading (AMR) technologies, utility billing and Customer Information Systems (CIS), meter data collection, validation, analysis, and exception management.
• Knowledge of utility revenue processes, including billing cycles, adjustments, delinquent accounts, collections, revenue reconciliation, and related financial and operational controls.
• Knowledge of financial principles and practices applicable to utility operations, including budgeting, revenue forecasting, financial reporting, reconciliation, and performance measurement.
• Knowledge of applicable federal, state, and local laws, regulations, policies, and procedures governing municipal utility operations, including Florida public records requirements and local government utility practices.
• Knowledge of process improvement, quality control, performance measurement, and operational efficiency practices.
• Strong analytical and problem‑solving skills, with the ability to evaluate large volumes of billing, meter, financial, and operational data; identify trends, discrepancies, and root causes; and develop effective solutions.
• Skill in interpreting and translating complex technical, financial, and operational information into clear, meaningful reports, recommendations, and communications for non‑technical audiences, management, customers, and other stakeholders.
• Skill in utilizing utility billing and CIS software and related technology to support data management, reporting, billing accuracy, system administration, troubleshooting, and operational decision‑making.
• Ability to analyze AMI/AMR meter data and identify inaccurate readings, data exceptions, leaks, estimated consumption, system errors, and other issues affecting billing accuracy and revenue integrity.
• Strong supervisory and leadership skills, including the ability to plan, organize, direct, motivate, develop, and evaluate professional, technical, and administrative staff.
• Ability to establish performance standards, monitor operational metrics, evaluate results, and hold staff accountable for achieving organizational goals and service expectations.
• Skill in managing multiple priorities, projects, system initiatives, and deadlines while maintaining a high degree of accuracy and attention to detail.
• Ability to lead and support the implementation of new technology, processes, procedures, and continuous improvement initiatives with minimal disruption to utility operations.
• Strong written and verbal communication and interpersonal skills, including the ability to develop and maintain effective working relationships with employees, management, customers, vendors, contractors, consultants, and external agencies.
• Ability to exercise sound judgment and make effective decisions involving financial, operational, technological, regulatory, and customer service matters.
• Ability to identify and resolve complex billing discrepancies, data integrity issues, system problems, and other revenue‑impacting concerns in a timely and effective manner.
• Ability to develop and implement solutions that balance revenue integrity, operational efficiency, regulatory compliance, and a customer‑focused approach to service delivery.
• Ability to work independently, exercise appropriate discretion, and keep management informed of significant issues, risks, and operational concerns.
• Ability to maintain confidentiality and appropriately handle sensitive customer, financial, personnel, and operational information.

PHYSICAL DEMANDS:

The physical abilities described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, griping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.

Required Education and Background Information:

Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.

Examination:

Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.

You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.

Final passing grades are used to determine a candidate’s position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.

Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.

Special Accommodation and Communication Needs:

The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.

Veteran's Preference:

The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to Florida Department of Veterans' Affairs.

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.

EMPLOYMENT OF RELATIVES:

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non‑usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.

REASONABLE ACCOMMODATION:

The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling [phone].

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).

The City of Hollywood is an Equal Opportunity / Equal Access Employer.