Chief Managed Care Officer

ADP, Inc.; Portage (MI); On-site; USD 140,000 - 199,000; Full time

Job summary

This position is a senior executive role centered in Portage, MI, overseeing managed care operations, program integrity, compliance, customer services, and provider network management. The role ensures adherence to federal/state regulations, MDHHS contracts, and accreditation standards while driving access, accountability, quality, and transparency across the region.

The Chief Managed Care Officer reports to the CEO and leads cross-functional teams to manage complex contracts, regulatory

Qualifications

• Bachelor's in Business Administration, Public Health, Social Work, Law, Public Administration, or related field is required; JD or Master's strongly preferred.
• 8+ years of progressive leadership experience in managed care, Medicaid, or healthcare compliance.
• Deep knowledge of PIHP operations and complex contract terms.
• Ability to negotiate, interpret, and operationalize complex contracts into policy and practice.

Responsibilities

• Sets strategic direction for managed care functions in alignment with mission and obligations.
• Advises the CEO on operations, risk, and improvement opportunities.
• Leads cross-functional planning for regulatory changes, audits, and corrective actions.
• Oversees provider contracting, credentialing interfaces, and contract compliance.

Skills

Executive leadership

Regulatory compliance

Provider network management

Cross-functional collaboration

Education

Bachelor's degree in related field

Juris Doctor or Master's preferred

Tools

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chief Managed Care Officer

Full Time Portage, MI, US

11 days ago Requisition ID: 1165

Salary Range: $140,000.00 To $199,000.00 Annually

Chief Managed Care Officer

Reports To

Chief Executive Officer

FLSA Status

Exempt

Compensation

Commensurate with experience

THE CHIEF MANAGED CARE OFFICER OPPORTUNITY

As Chief Managed Care Officer, you'll lead SWMBH's managed care operations as a key member of the executive leadership team — overseeing program integrity, compliance, customer services, and provider network management across the region.

WHAT THE CHIEF MANAGED CARE OFFICER WILL OWN

• Executive strategy for program integrity, compliance, customer services & provider network management
• Regulatory and contractual compliance across Medicaid managed care requirements
• Direct oversight of Program Integrity, SIU, and Customer Services leadership
• Provider network contracting, negotiation, and performance
• Advising the CEO on managed care risk and organizational strategy

WHAT THE CHIEF MANAGED CARE OFFICER NEEDS TO BRING

• Bachelor's required (JD/Master's preferred) in a related field
• 8+ years progressive leadership in managed care, Medicaid, or healthcare compliance
• Deep knowledge of PIHP operations and complex contract terms
• Proven track record leading cross-functional teams through change

Keep scrolling for the full position details, or jump straight to applying below.

CHIEF MANAGED CARE OFFICER — FULL POSITION DETAILS

The Chief Managed Care Officer reports to the CEO and serves as a key member of the senior leadership team, providing executive oversight of program integrity and compliance, customer services, and provider network management. As Chief Managed Care Officer, this role ensures the organization meets federal and state regulations, managed care rules, and contractual requirements — driving access, accountability, quality, and transparency across the region's PIHP managed care responsibilities.

CHIEF MANAGED CARE OFFICER DUTIES & RESPONSIBILITIES

Executive Leadership & Regional Alignment

• Sets strategic direction for managed care functions in alignment with agency mission and federal/contractual obligations
• Advises the CEO and executive leadership on managed care operations, risk, and improvement opportunities
• Collaborates with regional CMHSP partners to ensure delegated managed care functions run effectively
• Interprets contract language, Managed Care Regulations, and the Administrative Code for agency-wide application
• Leads cross-functional planning and implementation for regulatory changes, audits, and corrective actions
• Ensures required MDHHS and EQRO reporting/audit standards are met

Program Integrity & Compliance

• Provides executive oversight of program integrity and compliance functions
• Oversees the Director of Program Integrity & SIU and the Compliance Officer
• Oversees monitoring, reporting, corrective action follow-up, and audit readiness
• Partners with legal counsel, regulators, and delegated entities to resolve compliance issues
• Maintains policies, workflows, and records that support regulatory compliance

Customer Services

• Provides executive oversight ensuring timely, accurate, and culturally responsive customer service
• Ensures effective access for inquiries, complaints, grievances, and appeals
• Supports the Fair Hearing Process and escalation of complex fair hearing cases
• Monitors customer service data and trends to inform quality improvement
• Promotes a customer-focused, transparent, and continuously improving culture

Provider Network Management

• Provides executive oversight ensuring an accessible, qualified, and compliant provider network
• Oversees provider contracting, credentialing interfaces, and contract compliance
• Negotiates and operationalizes complex provider agreements
• Monitors provider performance, access standards, and network capacity
• Leads strategies to strengthen provider relationships and resolve network issues

CHIEF MANAGED CARE OFFICER ESSENTIAL FUNCTIONS

• Provides strategic vision and executive oversight of program integrity, customer services, and provider network management
• Ensures managed care operations comply with federal/state regulations, MDHHS contracts, and accreditation standards
• Facilitates cross-department collaboration on new models and service improvements
• Leads monitoring, reporting, risk identification, and corrective action processes

CHIEF MANAGED CARE OFFICER LEADERSHIP RESPONSIBILITIES

• Supervises assigned managed care functions; provides leadership, coaching, and accountability
• Works collaboratively with the CEO and executive team on compliance and continuous improvement

CHIEF MANAGED CARE OFFICER QUALIFICATIONS

• Bachelor's in Business Administration, Public Health, Social Work, Law, Public Administration, or related field required; Juris Doctor or Master's strongly preferred
• 8+ years of progressively responsible leadership experience in managed care, behavioral health, Medicaid, healthcare administration, compliance, or provider network operations
• Demonstrated knowledge of Medicaid managed care requirements, PIHP operations, and complex contract terms
• Ability to negotiate, interpret, and operationalize complex contracts into policy and practice
• Proven ability to lead cross-functional teams and organizational change
• Strong analytical, communication, and relationship-building skills; proficient in Microsoft Office 365
• Commitment to culturally competent, trauma-informed, person-centered practices

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

• Primarily an office environment; frequent sitting, standing, and walking
• Occasional local/regional travel for conferences and related events
• Ability to occasionally lift up to 20 lbs