Chief Functional Architect, SAP CX & Gen AI

Cognizant; Brentwood (TN); Hybrid; USD 198,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid holidays and PTO

401(k) with company contributions

Disability coverage

Wellbeing programs

Learning and development opportunities

Job summary

Cognizant is seeking a Chief Functional Architect for SAP CX & Generative AI to lead design of enterprise SAP CX solutions and drive transformation across customer engagement and procurement. You will partner with business leaders and delivery teams to create scalable cloud-based architectures, govern SAP CX roadmaps, and embed responsible AI practices while supporting a hybrid work model in New York.

You will mentor cross-functional teams, translate requirements into actionable designs, and

Qualifications

• Extensive experience architecting SAP CX cloud solutions in complex enterprise environments.
• Expertise in SAP CX roadmap planning and large-scale transformation initiatives.
• Strong understanding of customer experience processes across sales, service, marketing, and commerce.

Responsibilities

• Lead the design and governance of enterprise SAP CX cloud architectures with generative AI.
• Translate requirements into scalable SAP CX roadmaps and functional designs.
• Partner with stakeholders to define future-state operating models and transformation strategies across customer engagement and procurement.
• Drive integration of SAP CX with procurement, analytics, and enterprise platforms.
• Guide adoption of generative AI to improve personalization, forecasting, and process automation.
• Mentor cross-functional teams on architecture best practices and governance.

Skills

SAP CX Architecture

Roadmap planning

Customer experience

Procurement optimization

Generative AI

Leadership

Communication

Stakeholder mgmt

Tools

SAP CX

ERP systems

Job description

Chief Functional Architect, SAP CX & Generative AI

About The Role

As a Chief Functional Architect, SAP CX & Generative AI, you will lead the design of innovative SAP Customer Experience (CX) solutions that help global organizations transform customer engagement, procurement operations, and business performance. You will partner with business leaders, enterprise architects, and delivery teams to create scalable cloud-based solutions that leverage SAP CX, advanced analytics, and generative AI capabilities to drive meaningful business outcomes.

In This Role, You Will

• Lead the design and governance of enterprise SAP CX cloud architectures that integrate generative AI capabilities to enhance customer experiences and business outcomes.
• Translate complex customer experience, procurement, and analytics requirements into scalable SAP CX solution roadmaps and functional designs.
• Partner with business and technology stakeholders to define future-state operating models and transformation strategies across customer engagement and procurement domains.
• Drive the integration of SAP CX solutions with procurement, analytics, and enterprise platforms to enable seamless data flow and process optimization.
• Guide the responsible adoption of generative AI capabilities to improve personalization, forecasting, decision support, and intelligent process automation.
• Mentor cross-functional teams on SAP CX architecture best practices, governance standards, and reusable solution patterns.
• Evaluate and continuously improve solution performance to ensure alignment with evolving business objectives and responsible AI practices.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position in New York. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Extensive experience architecting and delivering SAP CX cloud solutions in complex enterprise environments.
• Expertise SAP CX roadmap planning, solution mapping, and large-scale digital transformation initiatives.
• Strong understanding of customer experience processes across sales, service, marketing, and commerce.
• Proven experience with spend management analytics, procurement process optimization, and eProcurement solutions.
• Experience implementing solutions within life sciences or other highly regulated industries.
• Knowledge of generative AI technologies and responsible AI governance frameworks.
• Excellent stakeholder management, communication, and leadership skills.

These will help you stand out

• SAP Certified Application Associate in SAP CX or related SAP certification.
• AI, Machine Learning, or Generative AI certification from a major cloud provider.
• Experience integrating SAP CX with ERP, procurement, analytics, and cloud-native platforms.
• Knowledge of enterprise architecture, data strategy, and cloud transformation initiatives.

Compensation & Benefits

Salary and Other Compensation

The annual base salary for this position is between $198,000 and $225,000, depending on experience, qualifications, geographic location, and other factors permitted by law.

This position is also eligible for Cognizant's discretionary annual incentive program, subject to the terms and conditions of the applicable incentive plan.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Paid holidays and paid time off (PTO)
• 401(k) plan with company contributions, subject to plan terms
• Short-term and long-term disability coverage
• Employee assistance and wellbeing programs
• Learning and professional development opportunities

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify compensation and benefits programs at any time, consistent with applicable law and business requirements.

Application Deadline

Applications will be accepted until October 15, 2026.