Chief External Affairs Officer

TriMet - Oregon; Portland (OR); Hybrid; USD 180,000 - 260,000; Full time

Job summary

TriMet is seeking a Chief External Affairs Officer to steer leadership and strategic direction for government relations, regional partnerships, economic development, customer service, internal and external communications, marketing and community engagement. The role shapes agency strategy, policies and budgets and coordinates two-way communication with employees, stakeholders, the public, and media.

The incumbent collaborates to ensure safe, reliable transit experiences, and must be available

Job description

The Chief External Affairs Officer provides leadership and strategic direction for the District's regional partnerships and economic development, government affairs, customer service, internal and external communications, marketing, and community engagement functions. This position develops, plans, and sets agency strategy, policy, priorities, and budgets for the above areas. Coordinates TriMet's efforts to demonstrate transparency by establishing channels for effective two-way communication with TriMet employees, other stakeholders, partners, the public, and the media.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and TriMet's product and service offerings. Provide recommendations to ensure a safe, and dependable customer experience in our transit system.

The incumbent must have the ability to work any days, hours, or shifts as required by the District. They must be available to respond to emergencies and be on-call 24/7 as it relates to functions within the division.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements. Safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet and maintain a strong and current understanding of customers’ experiences and of TriMet's product and service offerings. Reliable in-person attendance is an essential function of all positions.

TriMet is an in-person first organization, with a strong emphasis on in-person collaboration, customer service, and safe and efficient operations. Some positions may be able to work up to two days remotely depending on department policy, business needs, and manager discretion.

To learn more about TriMet and Portland, click here: TriMet & Portland Brochure

1. Provides leadership and strategic direction for the government relations function. Develop