Chief Customer Experience & Service Officer

Curacao; California (MO); On-site; USD 150,000 - 230,000; Full time

Job summary

Curacao seeks a Director of Customer Service to lead strategy, service operations, digital self-service, and cross‑functional execution across the Finance Group. The role directs live agent operations, IVR, CRM, and future AI-enabled capabilities to deliver consistent, low friction customer experiences.

You will own the service budget, partner with IT, Risk, Compliance, and Legal, and build high‑performing teams across domestic and international sites.

Qualifications

• Bachelor's degree in business, Finance, Operations, Technology, or related field is required.
• Eight+ years of progressive leadership experience in customer service or comparable environment.
• Five+ years leading managers and multi-site or outsourced operations.

Responsibilities

• Set enterprise Customer Service vision, strategy, operating model, service standards, and transformation roadmap.
• Direct Customer Service operations across internal and external sites, ensuring staffing and leadership coverage.
• Own the operating budget, vendor expenses, and performance with cost-efficiency while maintaining compliance and customer experience.
• Represent Customer Service in executive meetings and decisions, communicating complex issues clearly.

Skills

Executive leadership

Strategic planning

Cross-functional collaboration

Communication

Analytical thinking

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM platforms

Power BI

SQL

Job description

Curacao seeks a Director of Customer Service to lead strategy, service operations, digital self-service, and cross‑functional execution across the Finance Group. The role directs live agent operations, IVR, CRM, and future AI-enabled capabilities to deliver consistent, low friction customer experiences.

You will own the service budget, partner with IT, Risk, Compliance, and Legal, and build high‑performing teams across domestic and international sites.