Chief Builder, Distinguished Solution Engineer, Maestro

Salesforce; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a Chief Builder and Distinguished Solution Engineer to lead internal technical enablement and raise the capabilities of SEs, FDEs, Professional Services, and Customer Success teams. You will define standards, build labs and certification paths, and create reusable references from real-world field work.

You will also drive field-to-product feedback and scale this capability across regions.

Qualifications

• Experience: 10+ years in solution engineering, technical architecture, forward deployed engineering, or professional services at the most senior technical level in a field organization.
• Platform mastery: Deep working knowledge of the Salesforce platform and its metadata: Apex, Flow, Lightning Web Components, the Metadata API, packaging, and release management.
• AI native building: You build with AI coding agents in daily work and understand where they excel or need human input.
• Enablement at scale: You’ve taken a capability from a few experts to thousands of practitioners and can show changes in output.
• Field credibility: SEs, architects, and services leads rely on your judgment and credibility.
• Communication: You can translate complex decisions for engineers, executives, and customers alike.
• Travel: Willingness to travel as needed.
• Preferred: Salesforce architect certifications, community/champions program experience, and exposure to Marketing Cloud, Revenue Cloud, or Data 360.
• Education: Degree or equivalent relevant experience; experience evaluated by core competencies.

Responsibilities

• Own internal technical enablement. Design and run enablement for SEs, FDEs, Professional Services, Success, and Partners with hands-on impact.
• Own the programming. Build curriculum, certification paths, office hours, labs, and champion networks across regions.
• Set the technical standard. Define good builds: tested, governed, reversible, explainable; publish reference patterns.
• Build the reference library. Turn fieldwork into reusable references for technologists to use.
• Be the proof in the room. Lead tough technical engagements and senior customer conversations.
• Close the loop with Product. Bring back field gaps and edge cases for product improvements.
• Scale through others. Grow a network of field technical leaders who can operate autonomously.

Skills

Experience

Salesforce platform

AI building

Enablement at scale

Field credibility

Communication

Travel willingness

Architect certifications

Education emphasis

Education

Degree or equivalent relevant experience

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

AI Labs is building an emerging product that changes how Salesforce itself gets built. It reads the environment a customer already has, tells them what to fix first, makes the change, proves the change is safe, and helps them build what is next. A product like this only matters if the people in the field can actually wield it. That is this role.

As Chief Builder and Distinguished Solution Engineer, you are the most technically credible person in the room and you use that credibility to get every technical role in our field ready to build: Solution Engineers, Forward Deployed Engineers, Professional Services, Customer Success, and our partner ecosystem. You own internal technical enablement and the programs behind it. You set the standard for what good looks like, and then you make thousands of people capable of reaching it.

Responsibilities

• Own internal technical enablement. Design and run the enablement that makes SE, FDE, Professional Services, Success, and Partner technologists genuinely capable with the product. Not slideware. Hands on keyboard, measured by what they can build afterward.
• Own the programming. Build the curriculum, certification path, office hours, build labs, and champions network that carry the capability across every region and every team.
• Set the technical standard. Define what a good build looks like: tested, governed, reversible, explainable. Publish the reference patterns everyone else works from.
• Build the reference library. Turn the best real work in the field into reusable references that any technologist can pick up and run with.
• Be the proof in the room. Lead the hardest technical engagements and the most senior customer conversations. A CIO should be able to ask you why a change is safe and get a real answer.
• Close the loop with Product. Bring back what the field actually hits: the gaps, the sharp edges, and the patterns worth building into the product.
• Scale through others. Grow a network of technical leaders across the field who can run this without you in the room.

Required Experiences & Skills

• Experience. 10+ years in solution engineering, technical architecture, forward deployed engineering, or professional services, including time at the most senior technical level in a field organization.
• Platform mastery. Deep working knowledge of the Salesforce platform and its metadata: Apex, Flow, Lightning Web Components, the Metadata API, packaging, and release management. You know where the sharp edges are because you have been cut.
• AI native building. You build with AI coding agents in your daily work and you have a clear view of where they are strong and where they need a human.
• Enablement at scale. You have taken a capability from a handful of experts to thousands of practitioners, and you can show what changed in their output.
• Field credibility. SEs, architects, and services leads take your call. You have earned that by building, not by presenting.
• Communication. You can explain the same technical decision to an engineer, an executive, and a customer, and all three leave with the right understanding.
• Travel. Willingness to travel as needed.
• Preferred. Salesforce certifications at the architect level. Experience building or running a technical community or champions program. Experience across Marketing Cloud, Revenue Cloud, or Data 360.
• Education. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.