Chick-Fil-A Dining Room Host

Workstream; Knoxville (TN); On-site; USD 24,000 - 30,000; Full time

Job summary

Chick-fil-A West Hills in Knoxville is seeking a friendly Dining Room Host to welcome guests and maintain a clean, comfortable dining area. You will help guests, manage table service, and contribute to a warm, hospitable atmosphere.

The role emphasizes eye contact, cheerful service, teamwork, and the ability to multitask in a fast-paced setting while following restaurant standards and safety guidelines.

Qualifications

• Service oriented and guest-focused.
• Multitasking in a busy dining area.
• Effective communication with guests and team.

Responsibilities

• Ensures dining room cleanliness
• Cleans and polish windows and doors
• Sweep and mop floors when spills occur
• Wipe down tables and chairs with sanitizer
• Clean restrooms
• Assist guests in carrying items to their table such as food and beverages, high chairs for children, etc.
• Serve guests by offering to refresh their beverages and/or remove any trash from the table
• Empty full garbage bins
• Provide items requested by guests

Skills

Service oriented

Monitoring

Multitasking

Customer service

Detail oriented

Adaptable

Initiative

Job description

Looking for an opportunity to work with an amazing team, serve guests, and put your skills to work? This position is for you!

At Chick-fil-A, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life experiences that go beyond serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business.

For the Dining Room Host position, we embrace the mindset that our store is our home. Each day, we welcome guests into this space as we would into our own home—offering them a place to rest, refresh, and replenish from life’s journey. Creating the experience we envision for our guests requires both excellence and intentionality. It’s not just about what we do, but how we do it. While the specific responsibilities are outlined in the duties section below, it’s the heart and hospitality behind each action that truly defines this role.

Responsibilities:

• Ensures dining room cleanliness
• Cleans and polish windows and doors
• Sweep and mop floors when spills occur
• Wipe down tables and chairs with sanitizer
• Clean restrooms
• Assist guests in carrying items to their table such as food and beverages, high chairs for children, etc.
• Serve guests by offering to refresh their beverages and/or remove any trash from the table
• Empty full garbage bins
• Provide items requested by guests

Skills:

• Service orientated - actively looking for ways to serve our guests
• Monitoring - being aware of the needs of the dining room
• Multitasking - able to perform a variety of tasks quickly and efficiently
• Customer service - assessing the guests' needs and meeting quality standards for service to ensure customer satisfaction
• Detail orientated - thoroughly completing work tasks
• Adaptable/Flexibile - being open to change (positive or negative) in the workplace
• Initiative - willingness to take on responsibilities and challenges

We are looking for applicants who exhibit the following qualities:

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others

Applicants must be able to:

• Smile
• Create and maintain eye contact
• Make emotional connections with guests
• Commit to and follow the visions and values of the restaurant
• Ability to multitask quickly, yet thoroughly
• Team-oriented and adaptable
• Ability to communicate effectively with guests and team members
• Be Punctual
• Work on feet for long periods of time

We also offer many other great benefits such as:

• Flexible schedules
• Being closed on Sundays
• Opportunity for Paid Time Off
• Leadership opportunities to gain real world management experience to help you reach your professional goals
• Competitive pay

Policies:

Chick-Fil-A West Hills, Homberg Drive, and West Town Mall provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.