CHG - Call Center - Agent

The D; Las Vegas (NV); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and advance

Job summary

Circa Hospitality Group is seeking a Call Center Agent to be the first point of contact for guests across three properties. You will handle reservations, inquiries, and route calls to the right departments, delivering courteous service and accurate information.

You will stay current on amenities, rates, and promotions, navigate multiple systems, and meet quality and productivity targets in a fast-paced environment. Bilingual English/Spanish is a plus; weekend and holiday shifts may be required.

Qualifications

• Experience in a call center or customer service role.
• Bilingual English/Spanish is a plus.
• Ability to navigate multiple computer applications and phone systems.
• Strong judgment and problem-solving abilities.
• Excellent verbal and written communication.
• Strong organizational and multitasking capabilities.
• Willingness to work varied shifts including weekends/holidays.
• Open to adapting to new procedures and environments.

Responsibilities

• Answer calls for hotel reservations, inquiries, and information.
• Direct calls efficiently to appropriate departments across three properties.
• Maintain knowledge of amenities, room types, rates, and promotions.
• Navigate systems to access and update customer data.
• Maintain professionalism and accuracy in guest interactions.
• Handle escalated calls with empathy and courtesy.
• Perform data entry and record-keeping as required.
• Follow company policies and regulatory standards.
• Meet quality, productivity, and customer-satisfaction targets.
• Prioritize tasks and manage time in a fast-paced environment.
• Stay updated on internal changes and new promotions.

Skills

Call center experience

Bilingual English/Spanish

Computer systems proficiency

Problem solving

Interpersonal skills

Organizational skills

Flexibility

Adaptability

Tools

Phone systems

CRM software

Ticketing system

Job description

8 Fremont Street Experience, Las Vegas, NV 89101, USA

Job Description

Posted Wednesday, July 29, 2026 at 7:00 AM

Circa Hospitality Group

Job Title: Call Center Agent
Company: Circa Hospitality Group
Location: 302 Building
Reports To: Call Center Manager

POSITION OVERVIEW:

As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You’ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.

KEY RESPONSIBILITIES:

• Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
• Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.
• Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.
• Navigate computer systems and software to access and manage customer data accurately.
• Ensure a high level of professionalism and accuracy in all guest interactions.
• Handle escalated or difficult calls with patience, empathy, and professionalism.
• Perform data entry, and record-keeping as assigned.
• Adhere to all company policies, procedures, and regulatory standards.
• Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.
• Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.
• Stay current with internal updates, changes to procedures, and new promotions.

QUALIFICATIONS:

• Experience: Previous call center or customer service experience required.
• Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.
• Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.
• Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.
• Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.
• Organizational Skills: Excellent attention to detail and multitasking abilities.
• Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.
• Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.

BENEFITS:

• Competitive hourly pay
• Health, dental, and vision insurance
• Paid time off
• Opportunities for growth and advancement
• Employee discounts at Circa Hospitality Group properties

Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.

DISCLAIMER:

This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.

8 Fremont Street Experience, Las Vegas, NV 89101, USA