Chemical Management Services (CMS) Account Manager - MI, OH, IN

Castrol; Indiana; On-site; USD 90,000 - 120,000; Full time

Job summary

Castrol is a global leader in lubricants and the CMS Account Manager will serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution. You will develop profitable, long-term relationships across operations, engineering, purchasing, finance, and senior leadership.

The role requires management of day-to-day customer requirements, technical guidance on lubricants and metalworking fluids, and travel to

Qualifications

• Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience.
• 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or a related environment.
• Direct Chemical Management Services (CMS) experience.
• Demonstrated experience managing customer accounts within industrial, manufacturing, or technical-service environments.
• Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications.
• Solid understanding of machining operations and related manufacturing processes.
• Experience supporting operations within a manufacturing environment.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment.
• Strong problem-solving, communication, negotiation, and relationship-building skills.
• Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization.
• Ability and willingness to travel regularly to customer locations.

Responsibilities

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
• Develop and maintain profitable, long-term strategic customer relationships, building strong partnerships across operations, engineering, purchasing, finance, and senior leadership.
• Lead regular customer business reviews, communicate performance against established KPIs, and drive continuous improvement initiatives.
• Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
• Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration.
• Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
• Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and their applications within manufacturing operations.
• Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
• Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
• Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
• Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
• Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

Skills

Account management

Relationship building

Negotiation

Communication

Problem solving

Travel readiness

Multi-stakeholder coordination

Lubricants knowledge

Manufacturing processes

Education

Bachelor's degree in Engineering/technical field or related

Job description

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years. The Chemical Management Services (CMS) team partners with industrial and manufacturing customers to deliver safe, reliable, and cost-effective chemical management solutions. The team works closely with customers and internal functions to improve operational performance, productivity, sustainability, and overall business value.

As the CMS Account Manager, you will serve as the primary customer-facing leader for assigned accounts, managing customer relationships, operational performance, profitability, and overall customer satisfaction.

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution.
• Develop and maintain profitable, long-term strategic customer relationships, building strong partnerships across operations, engineering, purchasing, finance, and senior leadership.
• Lead regular customer business reviews, communicate performance against established KPIs, and drive continuous improvement initiatives.
• Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution.
• Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration.
• Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions that deliver measurable business value.
• Provide technical guidance related to industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and their applications within manufacturing operations.
• Identify and implement projects focused on cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency.
• Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports.
• Support pricing strategy, customer communications, financial performance, cash collection activities, and initiatives that improve account profitability.
• Develop business cases, customer proposals, and implementation plans that support growth objectives and strengthen strategic customer partnerships.
• Participate in regional, national, and global account networks to share best practices and support strategic customer initiatives.
• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

• Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience.
• 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or a related environment.
• Direct Chemical Management Services (CMS) experience.
• Demonstrated experience managing customer accounts within industrial, manufacturing, or technical-service environments.
• Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications.
• Solid understanding of machining operations and related manufacturing processes.
• Experience supporting operations within a manufacturing environment.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment.
• Strong problem-solving, communication, negotiation, and relationship-building skills.
• Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization.
• Ability and willingness to travel regularly to customer locations.

Actual placement within this range will be determined by a candidate's relevant experience, skills, and internal equity.

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. For details of how we use your information and your data protection rights, contact privacy.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.