CHEESE SHOP/STEWARD

Kroger; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Kroger in Nashville, TN is seeking a Cheese Department Associate to deliver outstanding customer service, maintain a safe and clean environment, and achieve department sales goals. You will work closely with the Deli team to engage customers and uphold core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include helping customers, knowing products, offering samples, and ensuring inventory accuracy and proper labeling.

Qualifications

• Clear communication with customers and team.
• Basic math skills for transactions and measurements.
• Ability to work under pressure in a fast-paced environment.
• Experience with knife handling and food prep safety.
• Possession of a current food handlers permit required upon employment.
• Bilingual abilities may be beneficial.

Responsibilities

• Promote trust and respect among associates.
• Answer customer questions about products in the department.
• Know products and suggest items to customers.
• Offer samples to help customers discover items.
• Inform customers about cheese specials and promotions.
• Prepare, portion, and inventory ingredients and products.
• Inspect product quality and monitor sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain safety standards and proper temperatures in cases and coolers.
• Follow safety procedures and report hazards or incidents.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Excellent knife skills

Current food handlers permit

Second language

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Responsible for achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Work closely with Deli department to create an environment that is engaging to customers. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Responsible for achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Work closely with Deli department to create an environment that is engaging to customers. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Excellent knife skills
• Current food handlers permit once employed

Desired

• High school education or equivalent
• Management experience
• Retail experience
• Sous Chef experience
• Culinary Arts Experience/Background
• Second language: speaking, reading and/or writing