CHEESE SHOP/STEWARD

Kroger Family of Companies; Nashville (TN); On-site; USD 28,000 - 46,000; Full time

Job summary

Kroger Family of Companies in Nashville is seeking a Cheese Department position focused on delivering exceptional customer service and maintaining a safe, clean environment. You will work closely with the Deli team to engage customers, manage product knowledge, and ensure proper portioning and freshness of cheese items.

The role requires knife skills, math basics, and food handler certification, with opportunities for growth in a retail setting.

Qualifications

• Excellent communication and customer service skills required.
• Basic math skills for handling cash and measurements.
• Ability to work in a fast-paced environment and handle stress effectively.
• Strong knife skills and safe food handling practices.
• Second language proficiency is a plus in a diverse store.
• Experience in management or supervision preferred for lead roles.
• Retail experience with customer interaction.
• Sous-chef experience or culinary leadership valued.
• Culinary arts background or extensive kitchen experience.
• Current food handler's permit required upon employment.

Responsibilities

• Promote trust and respect among associates.
• Create an inviting environment for customers in the department.
• Know products and suggest items to customers.
• Offer product samples to customers.
• Inform customers of cheese specials.
• Ensure freshness and proper portion sizes.
• Prepare, package, label and inventory ingredients.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Communicate discrepancies in orders to management.
• Maintain a positive attitude and assist customers as needed.
• Understand store layout to locate products for customers.
• Stay updated with ads and promotions.
• Monitor inventory and stocking conditions.
• Adhere to food safety regulations and maintain temperature logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents or safety issues.

Skills

Effective communication

Math basics

Stress management

Knife skills

Second language

Management experience

Retail experience

Sous Chef experience

Culinary arts experience

Food handlers permit

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Responsible for achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Work closely with Deli department to create an environment that is engaging to customers. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Excellent knife skills
• Current food handlers permit once employed
• High school education or equivalent
• Management experience
• Retail experience
• Sous Chef experience
• Culinary Arts Experience/Background
• Second language: speaking, reading and/or writing