Cheese Shop/Lead Clerk

Kroger; Wheaton (IL); On-site; USD 1,791,000 - 2,204,000; Full time

Job summary

Kroger in Wheaton, IL is seeking a friendly, customer-focused Cheese Department Associate to help customers find products, answer questions and sample cheese selections. You will maintain a clean, inviting department, stock inventory and ensure product quality and safety.

You will train and coach teammates, support sales goals, and stay current on ads and cheese specials. The role requires good math and communication skills and a current food handler permit.

Qualifications

• Effective communication skills
• Knowledge of basic math
• Current food handlers permit once employed

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions about products in the Cheese department and store
• Gain and maintain knowledge of products and respond to questions and make suggestions
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of cheese specials
• Train and coach associates within the department to perform their duties effectively
• Provide customers with fresh products and correct portions to prevent shrink

Skills

Effective communication

Knowledge of basic math

Education

High school diploma or equivalent

Food handlers permit

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist manage in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


• - Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.


• - Offer product samples to help customers discover new items or products they inquire about.


• - Inform customers of cheese specials.


• - Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.


• - Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.


• - Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.


• - Adequately prepare, package, label and inventory ingredients in merchandise.


• - Check product quality to ensure freshness. Review \"sell by\" dates and take appropriate action.


• - Label, stock and inventory department merchandise.


• - Report product ordering/shipping discrepancies to the department manager.


• - Display a positive attitude.


• - Understand the store's layout and be able to locate products when requested by customer.


• - Stay current with present, future, seasonal and special ads.


• - Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.


• - Adhere to all food safety regulations and guidelines.


• - Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.


• - Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.


• - Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.


• - Notify management of customer or employee accidents.


• - Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.


• - Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• - Current food handlers permit once employed


• - Effective communication skills


• - Knowledge of basic math

Desired

• - High school diploma or equivalent


• - Retail experience


• - Second language: speaking, reading and/or writing