CHEESE SHOP/CLERK

Kroger Family of Companies; Naperville (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

Kroger Family of Companies is hiring for a Deli/Bakery associate in Naperville, IL. You will deliver outstanding customer service, maintain a safe, clean environment, and assist the department manager in achieving sales and profit goals.

You’ll work closely with the Deli/Bakery team to engage customers and ensure top quality standards. The role requires effective communication, basic math, and ability to handle high-paced conditions while maintaining honesty and integrity in customer

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.

Responsibilities

• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Cheese Shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell by dates.
• Label, stock and inventory department merchandise.
• Understand store layout and locate products requested by customers.
• Maintain awareness of inventory and stock conditions; note discrepancies.
• Adhere to all food safety regulations and maintain temperature logs.

Skills

Communication skills

Math skills

Stress management

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist department manager in achieving sales and profit goals established for the department, and monitor and control all established quality assurance standards. Work closely with the Deli/Baker Merchandising team, as well as the Deli/Bakery department to create an environment that is engaging to customers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about

• Inform customers of Cheese Shop specials

• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink

• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment

• Adequately prepare, package, label and inventory ingredients in merchandise

• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action

• Label, stock and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer

• Stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all food safety regulations and guidelines

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Notify management of customer or employee accidents

• Report all safety risks or issues and illegal activity, including: robbery, theft or fraud to store management

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS MinimumPosition Qualifications:

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

• Ability to handle stressful situations

Desired Previous Job Experience

• High school education or equivalent

• Comparable Retail experience

$15.65 - $16.45 per hour