Cheese Clerk

New Leaf Community Markets, Inc.; Santa Cruz (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

New Leaf Community Markets, Inc. in Santa Cruz is seeking a Cheese Clerk to assist in daily Cheese department operations, including opening/closing, merchandising and customer service.

The role involves handling products, pricing, displays, and special orders with attention to quality and freshness. The position requires prior experience in customer service or retail, and knowledge of Cheese or Gourmet departments is preferred.

Qualifications

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Cheese, Specialty / Gourmet and /or Culinary departments preferred.

Responsibilities

• Prepare Cheese department for store opening and closing.
• Receive and unload merchandise; check quality, count and condition. Communicates any issues to management and merchandising team.
• Stock, rotates and faces products with attention to product quality and expiration dates.
• Build displays and arrange department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Cuts, wraps, weighs, tares, prices, presents and processes Cheese department products.
• Records and handles shrink, damaged and past-date product according to company policy.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Maintains accurate pricing and signage that meet merchandising standards.
• Notifies department manager or Manager on Duty (MOD) of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Performs other tasks and duties as assigned.

Skills

Customer service experience

Retail experience

Job description

Job Title:Cheese Clerk

Department:Cheese

Reports To:Store Manager

FLSA Status:Non-Exempt

Essential Duties and Responsibilities

Position Responsibilities

• Prepares Cheese department for store opening and closing.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Cuts, wraps, weighs, tares, prices, presents and processes Cheese department products.
• Records and handles shrink, damaged and past-date product according to company policy.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Maintains accurate pricing and signage that meet merchandising standards.
• Understands and complies with specific shift guidelines, tasks and responsibilities.
• Maintains cleanliness, organization and rotation of all areas, products and supplies.
• Handles damaged and spoiled product according to company policy.
• Maintains awareness of current ads, promotions, holidays and events.
• Demonstrates familiarity with products in department, with willingness to continue learning.
• Notifies department manager or Manager on Duty (MOD) of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Education and/or Experience

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Cheese, Specialty / Gourmet and /or Culinary departments preferred.

Physical Demands

This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder. Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist. Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat.

This position may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

Work Environment

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.